Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
2
Love the brush, hate the USB port for charging.
on October 24, 2022
Posted by: Texasjuli
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my third Sonic toothbrush. I keep one in our RV for travel and wanted to upgrade to a new model so I purchased this. Why in the world you provided ONLY a USB charger is beyond me.......is everyone in your R&D department a millennial? I immediately went to your website (as per your directions) to order a regular AC charger, and guess what? You're sold out or they're not currently available. I guess I'm not alone. At least you could offer either option to the buyer before the purchase. Shame on you, Philips! You should know better.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 1, 2022
Hi,
Thanks for reaching out to us regarding your Philips Sonicare 4100 Series toothbrush! It's wonderful to hear that our toothbrushes are a part of your brushing routine at home and also when travelling in your RV. Sorry to hear that the USB charger is so disappointing, your feedback has been noted. By switching to USB charger in our Philips Sonicare 1000-4000 Series alone, we can use up to 189,210 kg less plastic every 4 years. Power adapters may seem small, but added together, their plastics make a huge impact on the environment.
If you have any further questions regarding the availability of a regular charger in your region, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for reaching out to us regarding your Philips Sonicare 4100 Series toothbrush! It's wonderful to hear that our toothbrushes are a part of your brushing routine at home and also when travelling in your RV. Sorry to hear that the USB charger is so disappointing, your feedback has been noted. By switching to USB charger in our Philips Sonicare 1000-4000 Series alone, we can use up to 189,210 kg less plastic every 4 years. Power adapters may seem small, but added together, their plastics make a huge impact on the environment.
If you have any further questions regarding the availability of a regular charger in your region, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Uncle Rico
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I feel the brush is satisfactory in performance and with the warranty, a good value for the price point.
This is my second one as the first needed to be replaced. The metal shaft came loose and it would no longer function. I understand this was a common issue with this model.
I've had the replacement for a couple of months and so far so good.
This is my second one as the first needed to be replaced. The metal shaft came loose and it would no longer function. I understand this was a common issue with this model.
I've had the replacement for a couple of months and so far so good.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Not my realname
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My DDS recommended I use it. And it makes brushing easier
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: RE20
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well, good variety of heads available. Disappointing that there is no travel case or bag, also no stand for the heads if more than one person is using the handle. And they save more $ by not including any USB transformer block (like the one that comes with your iPhone). This charger uses USB.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
No charger in box
on October 23, 2022
Posted by: Austinn
Unless you have a USB charger in your bathroom (I don't), it is a rather useless product. No 120V charger provided. Manual refers to support, but I don't find a charger there either. It is not that you can use any USB charger, it needs to be a specific voltage. My phone charger is higher. Where do I get that? Also, can't use the old 120V charger from my old brush. Stupid.
Response from philips.comBy Philips Consumer Care, October 24, 2022
Hello,
Thanks for reaching out to us here. Please note that your Sonicare can be charged with any safety approved adapter with input ratings of 100-240V. You can also charge your toothbrush in any USB port, such as the one of your laptop.
If you have more questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thanks for reaching out to us here. Please note that your Sonicare can be charged with any safety approved adapter with input ratings of 100-240V. You can also charge your toothbrush in any USB port, such as the one of your laptop.
If you have more questions, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Hipe
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although it took time to adjust to the new system I can feel the difference in how much cleaner my teeth are when I use it. Very pleased
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Tchy
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We finally upgraded to new toothbrushes after having our last Sonicare brushes for 10+ years. Love the slim style and new brush heads. We thought our teeth were clean before but now they’re even cleaner!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: LOLLI/Pop
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I told my hygienist I got a new toothbrush. She said within looking in my mouth for 10 seconds she could tell that I had. She said this made her job easy! My teeth looked very clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com