Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: babasaurus
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Recommended to me by a dental hygienist friend. Good quality, vibrates and cleans way better than possible with old manual toothbrush
Written by a customer while visiting philips.com
Posted by: Lola31
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it so much I want to buy another one! I’ve been using Phillips products for 15 years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: toothy grin
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like this newer model better than my old one. It feels better and makes it more enjoyable to use. Also like the color. My dental cleaning is on Monday and I am hoping for accolades on my efforts!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Nubin
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so weak it doesn’t feel like I have really cleaned. My teeth adequately with it.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen sayed, Philips Consumer Care, August 5, 2023
Hi Nubin,
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Sonicare Toothbrush. Please note that if your toothbrush is vibrating less powerfully, we recommend charging it overnight for at least 24 hours because a toothbrush without a fully charged battery may need more power to vibrate at its original strength. The chargers for all Sonicare toothbrushes are different and not compatible with other Sonicare models. We recommend charging the toothbrush using the original charger that came with it. It could also mean that your brush head is worn. We recommend replacing your brush head every three months. You can purchase a new brush head in our online store.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Sonicare Toothbrush. Please note that if your toothbrush is vibrating less powerfully, we recommend charging it overnight for at least 24 hours because a toothbrush without a fully charged battery may need more power to vibrate at its original strength. The chargers for all Sonicare toothbrushes are different and not compatible with other Sonicare models. We recommend charging the toothbrush using the original charger that came with it. It could also mean that your brush head is worn. We recommend replacing your brush head every three months. You can purchase a new brush head in our online store.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: CinnStax
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my toothbrush for several months and even though I’ve swapped the head for it a few times it still turns off randomly in the middle of me brushing. Is there a reason for that? And I don’t mean the 2 minute timer that’s built into it either.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, August 5, 2023
Hi there,
Thank you for your feedback. We're sorry to hear that your Philips Sonicare 4100 Series toothbrush stops randomly.
If your toothbrush turns off by itself, the troubleshooting tips below may help you find a solution. The selected brushing mode defines the brushing time. Your toothbrush will turn off automatically when the recommended time is up. We recommend changing the brushing mode. Brushing mode times can range from 20 seconds to 3.5 minutes. The QuadPacer is an interval timer that has a short beep and pause to remind you to brush the four sections of your mouth evenly and thoroughly. This Philips Sonicare toothbrush comes with the QuadPacer feature activated. The SmarTimer indicates that your brushing cycle is complete by automatically turning off. Your toothbrush measures the pressure you apply while brushing. If you press too hard, it briefly stops, indicating that you are using too much pressure.
If these steps do not help or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear that your Philips Sonicare 4100 Series toothbrush stops randomly.
If your toothbrush turns off by itself, the troubleshooting tips below may help you find a solution. The selected brushing mode defines the brushing time. Your toothbrush will turn off automatically when the recommended time is up. We recommend changing the brushing mode. Brushing mode times can range from 20 seconds to 3.5 minutes. The QuadPacer is an interval timer that has a short beep and pause to remind you to brush the four sections of your mouth evenly and thoroughly. This Philips Sonicare toothbrush comes with the QuadPacer feature activated. The SmarTimer indicates that your brushing cycle is complete by automatically turning off. Your toothbrush measures the pressure you apply while brushing. If you press too hard, it briefly stops, indicating that you are using too much pressure.
If these steps do not help or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Zebra959
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned sonicares for the past 15 years. This one is no where as powerful in cleaning as previous ones i have purschased. I will try to upgrade or move to give Oral B a try.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, August 12, 2023
Hi there,
Thanks for sharing your feedback with us. We are sorry to hear that the cleaning power of your current Sonicare toothbrush is not meeting your expectations. To resolve this problem, we suggest attempting a few troubleshooting measures to see if they provide any assistance. If your toothbrush has a low battery, it may vibrate with less power. We recommend charging it overnight for a minimum of 24 hours using the original charger that was included with your toothbrush. Certain toothbrushes come with the EasyStart feature enabled by default, which gradually increases the vibration strength over the first fourteen sessions. If you prefer a regular vibration level, we suggest deactivating the EasyStart feature. The performance of your toothbrush can be affected by worn brush heads. We recommend replacing your brush head every three months. Different brushing modes have different vibration levels. If your toothbrush offers multiple modes, try selecting a mode with a higher vibration level. Turn off your toothbrush and press the mode/intensity button to choose your preferred mode. Some toothbrush models have intensity settings that can impact the vibration level. Please refer to your user manual to determine if your toothbrush has this feature. While brushing, adjust the intensity by pressing the mode/intensity button.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that the cleaning power of your current Sonicare toothbrush is not meeting your expectations. To resolve this problem, we suggest attempting a few troubleshooting measures to see if they provide any assistance. If your toothbrush has a low battery, it may vibrate with less power. We recommend charging it overnight for a minimum of 24 hours using the original charger that was included with your toothbrush. Certain toothbrushes come with the EasyStart feature enabled by default, which gradually increases the vibration strength over the first fourteen sessions. If you prefer a regular vibration level, we suggest deactivating the EasyStart feature. The performance of your toothbrush can be affected by worn brush heads. We recommend replacing your brush head every three months. Different brushing modes have different vibration levels. If your toothbrush offers multiple modes, try selecting a mode with a higher vibration level. Turn off your toothbrush and press the mode/intensity button to choose your preferred mode. Some toothbrush models have intensity settings that can impact the vibration level. Please refer to your user manual to determine if your toothbrush has this feature. While brushing, adjust the intensity by pressing the mode/intensity button.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
The toothbrush does a good job
on August 4, 2023
Posted by: Patty Q
Gender:Female
[This review was collected as part of a promotion.] The toothbrush works well, but it has a little smaller head than the last one we had. Water and toothpaste seem to run down the handle too easily. Otherwise it has good power.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Hawkeye1009
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received my Sonic Electric Toothbrush for Father's Day 2023.
At my next dental appointment for cleaning in early August 2023, my dental hygienist--who has been my dental hygienist for over 10 years--asked what I was doing differently because I apparently had a greatly reduced amount of plaque and tartar.
I told her I was using a Philips Sonic Electric toothbrush and had for the past two months.
She told me it made a noticeable difference.
At my next dental appointment for cleaning in early August 2023, my dental hygienist--who has been my dental hygienist for over 10 years--asked what I was doing differently because I apparently had a greatly reduced amount of plaque and tartar.
I told her I was using a Philips Sonic Electric toothbrush and had for the past two months.
She told me it made a noticeable difference.
I would recommend this to a friend!
Written by a customer while visiting philips.com