Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
2
Unfortunately great until a year later
on September 14, 2023
Posted by: KodsBea1
Gender:Male
Made the switch from a normal toothbrush and loved it. Really easy to use, feels squeaky clean after the full 2 minute timer. Unfortunately it’s now been a little over a year and it seems the inside mechanism is falling apart/leaking brown and black residue that stains my sink ceramic. It looks like rusty water or black oily sediment comes out of it when I turn it upside down or lay it sideways after brushing. I really wanted to like it and use it for a long time but it seems like my unit wasn’t really made too well. The problem started when I noticed a louder noise from the previously quiet motor; the metal tip started wiggling a little and you could feel the inside pieces wiggle with the tip, producing a ridiculously loud rattle during usage. Overall, I would be weary of spending on another sonicare considering it really only properly laster 14 months:(
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, September 16, 2023
Hi there,
Thank you for your feedback. We're sorry to hear about the issue that you are facing with your Philips Sonicare 4100 Series toothbrush.
In this case, we would request you to reach out to us via social media.
We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear about the issue that you are facing with your Philips Sonicare 4100 Series toothbrush.
In this case, we would request you to reach out to us via social media.
We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Mike in DC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Holds a charge. Works well will new brush heads, so order a bunch.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ngrab130
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am 69 and a new electric toothbrush user! At first it tickled a bit, but now I really love it! We will see if it is making a difference the next time I visit my dentist. I am quite sure it will. Mouth feels fresh!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Pittylover
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I asked my dentist which electric toothbrush would be the best to use for my inflammed gums and to reduce plaque. She recommend this one (and others) but I liked the esthetic and reviews of this one. I would highly recommend this brand as its sleek, easy to use, and has vibrations and little sounds to tell you if the battery is low or certain things in reference to the toothbrush head . I really like mine and super easy to travel. I think it’s cleaner to travel with rather than a handheld toothbrush . Only thing I notice …. I brush my teeth to hard something so that stops me from brushing as hard since it makes a noise BUT! My toothbrush head doesn’t last as long and becomes very dull. So that’s something to be aware of since the replacement heads aren’t cheap. But it will probably force me not to brush as hard
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Shelly 51
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have rheumatoid arthritis and this brush is awesome. Thank you Phillips
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Love it, BUT…
on September 11, 2023
Posted by: TurtleGirl
Gender:Female
I purchased my Phillips 3100 toothbrush at the recommendation of my dental hygienist, and I love the toothbrush, BUT, I was extremely disappointed when it started to fail only 6 months after I purchased it. Twice, it turned on by itself (after turning it off, I walked by the bathroom later and heard it buzzing and jumping around). Once, it got very hot while on the charger. Then, I started having to charge it every 3
Days or so (instead of every two weeks). It stopped holing a charge. Finally, the Amber “time to change the brush” light went on and would not turn off even when I tried to reset it after putting a new brush on.
The good news is Phillips replaced it under warranty. Just received the replacement today and I’m hoping it lasts longer than the first one did! And today the first one won’t even turn on at this point.
Days or so (instead of every two weeks). It stopped holing a charge. Finally, the Amber “time to change the brush” light went on and would not turn off even when I tried to reset it after putting a new brush on.
The good news is Phillips replaced it under warranty. Just received the replacement today and I’m hoping it lasts longer than the first one did! And today the first one won’t even turn on at this point.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sonicare 4100
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife likes the low intensity option. It is annoying that a chager is no longer included. Fortunately we have a charger from a previous purchase.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: BDPilli
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] When the handle gets wet it gets slippery as it is round. A ridge or two lengthwise would allow a better grip.
I would recommend this to a friend!
Written by a customer while visiting philips.com