Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
2
Improvement has made it worse
on October 2, 2023
Posted by: Deei
Gender:Female
I hate the new charger. Seems considerably less powerful than my last 3 Sonucare’s. Charge doesn’t last as long
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Me2here
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this as a replacement for my previous Sonicare which stopped working. Got model # off bottom of old one and purchased same. This one is smaller and has less power than previous. Very disappointed. Does not clean as well. Did something change?
I would recommend this to a friend!
Response from philips.comBy Farheen sayed, Philips Consumer Care, October 2, 2023
Hi there,
Thanks for sharing your feedback with us. We are sorry to hear that you aren't pleased with the performance of the Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that you aren't pleased with the performance of the Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Lightweight and ergonomically easy to handlle.
on October 1, 2023
Posted by: janesan
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's easy to use and leaves a super clean feeling.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sevook
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first time I have bought electric toothbrush , and I will never go back to regular ones.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DaddyD
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 12 year old son says, "It's pretty cool."
It was purchased because of his braces.
It was purchased because of his braces.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This is supposed to get rid of 4X more powerful.
on September 28, 2023
Posted by: Consumer 21
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is not have as powerful as the 4 other ones I have. You have made it thinner and cheaper.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen sayed, Philips Consumer Care, September 29, 2023
Hi there,
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that you are not pleased with the performance of your Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Geologist
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great features like signal letting you know when you are applying too much pressure. Needs charging once a fortnight.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Turtle Teeth
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Needed to upgrade from very old (first gen) sonicare toothbrushes. We like the smaller, lighter design. Also having color options helps with quickly identifying. Old brushed were both white so we needed to search for the small circle on the brush head that would sometimes wear off. New brush also has two speeds and a pause, features we haven’t used yet, but nice to have. The two downfalls. The battery life seems shorter. Average three brushes a day and we need to recharge about twice a month. Not a big deal. The charger is a USB but the typical wall plug adapter is not included
I would recommend this to a friend!
Written by a customer while visiting philips.com