Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: Shay133
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The speed/strength of the brush is OK. I wish it were a bit faster and stronger.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: drtike
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am disappointed with this new version. the handle is very light, the brush head quite small, the intensity of the vibrations feel weak. Not up to par with previous versions I've had.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 9, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Joesam
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the lightness of the equipment. The brushing speed is just right and it’s great for travel. I still need to buy a case for it though.
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not a quality electric toothbrush! It is like the cheap battery operated types!
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, March 8, 2026
Hi there, thank you for taking the time to share your feedback with us. We’re really sorry to hear that the toothbrush didn’t meet your expectations and felt more like a basic battery‑operated model — that’s definitely not the experience we want for you.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Horrible charge life - only a couple days
on March 4, 2026
Posted by: Suz1
Gender:Female
I replaced an old version of this toothbrush because I loved it - the quality has dropped substantially. It doesn't hold a charge more than about 5 days. I used to be able to take it on a trip and not charge it for two weeks. It's such a disappointment.
No, I would not recommend this to a friend.
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, March 5, 2026
Hey,
Thank you for sharing your feedback with us. We regret to hear that our product isn't working effectively for you. We’d like to look into this further to understand the issue and improve your experience. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to assisting you.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We regret to hear that our product isn't working effectively for you. We’d like to look into this further to understand the issue and improve your experience. Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to assisting you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Doge29
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush head doesn't last long. Overall, decent product. Pretty basic. Kind of annoying it doesn't include a plug for the outlet.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: The Phantom Freebie
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased the Sonic electric toothbrush, and overall, it’s a decent electric toothbrush. It feels well made, has good cleaning power, quiet, and leaves my teeth feeling noticeably cleaner compared to a manual brush.
However, I was disappointed with the promotional offer included inside the packaging. There was a leaflet advertising a free replacement brush head if you register the product. That sounded like a nice added bonus and definitely influenced my impression of the purchase. Unfortunately, when I went online to register, I was told that the offer was no longer available.
It’s frustrating to see promotional material inside a brand-new product box, only to find out the offer has already expired. If the promotion has ended, the packaging should be updated accordingly. It feels misleading and left a sour note on what would otherwise have been a straightforward purchase.
In summary, the toothbrush itself performs well and does what it’s supposed to do, but the outdated promotional offer was disappointing. Because of that experience, I’m giving it 3 out of 5 stars.
Written by a customer while visiting philips.com
Posted by: sillybrush
Verified Purchase:Yes
[This review was collected as part of a promotion.] i received this as a gift. the brush is so small that is feels like it is almost toddler size.
Response from philips.comBy Alexandros, Global 247, February 28, 2026
Hi there, thanks so much for sharing your feedback. We’re sorry to hear that the brush feels smaller than expected — that’s definitely not the experience we want you to have, especially with a new gift.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Written by a customer while visiting philips.com