Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: herbivor
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I didn't like ... cannot suggest this to anyone...maybe for very young children?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 14, 2025
Hello herbivor,
We are truly sorry for your unfortunate experience with our products and we thank you for bringing this to our attention. Having a defective toothbrush is not in our central to our brand and you can be assured that Philips takes very seriously in any matter reported to us regarding the quality, safety or effectiveness of our products. In case more information is needed, you can contact us via social media. we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards,
Philips Consumer Care
We are truly sorry for your unfortunate experience with our products and we thank you for bringing this to our attention. Having a defective toothbrush is not in our central to our brand and you can be assured that Philips takes very seriously in any matter reported to us regarding the quality, safety or effectiveness of our products. In case more information is needed, you can contact us via social media. we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Smokey Headers
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This brush has no power. It wasn't cleaning my teeth. I stopped using it and went back to my old toothbrush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 14, 2025
Hello Smokey Headers,
We are truly sorry for your unfortunate experience with our products and we thank you for bringing this to our attention. Having a defective toothbrush is not in our central to our brand, you can be assured that Philips takes very seriously in any matter reported to us regarding the quality, safety or effectiveness of our products. If you want to take action about this matter please feel free to contact us via social media. we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We are truly sorry for your unfortunate experience with our products and we thank you for bringing this to our attention. Having a defective toothbrush is not in our central to our brand, you can be assured that Philips takes very seriously in any matter reported to us regarding the quality, safety or effectiveness of our products. If you want to take action about this matter please feel free to contact us via social media. we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Otherone
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the slimmness and the bristle options of less power.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: BrushUser0816
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The first few times, the toothbrush gives bizarre feelings :) But when you get used to them, you will realize that the result of brushing is amazing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Irmgard22
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My previous Sonic care had an inside well that collected spit and was hard to clean. This one has none and saves me that cleanliness worry
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Avip
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had a similar older version of this product that I used for many years but had to discard because the battery would not hold a charge. The new version is much better and with several improved features. I’m very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: iapandy24
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the higher speed of the brush. It could have been made easier to use to get to the higher speed.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Cougar2
Gender:Female
Verified Purchase:Yes
Gentle pressure made my teeth tingle/tickle so much I gave up after only 4 uses.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 15, 2025
Hi Cougar2,
Thank you for taking the time to give us a feedback, we just want to let you know that we are more than happy to have you! We're sorry to hear that your having an issue using our tooth brush, this is not the kind of experience we want for our customers. You can also try this steps: If your Sonicare model has multiple modes, switch to a gentler or sensitive mode designed for people with sensitive teeth and gums,let the toothbrush do most of the work. Apply only light pressure and guide the brush over your teeth without pushing hard.
If this doesn't work or is there's anything else we can help you with please don't hesitate to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare), Instagram. you can also reach out to us via the contact page:https://www.philips.ca/c-w/support-home/support-contact-page. we're glad to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to give us a feedback, we just want to let you know that we are more than happy to have you! We're sorry to hear that your having an issue using our tooth brush, this is not the kind of experience we want for our customers. You can also try this steps: If your Sonicare model has multiple modes, switch to a gentler or sensitive mode designed for people with sensitive teeth and gums,let the toothbrush do most of the work. Apply only light pressure and guide the brush over your teeth without pushing hard.
If this doesn't work or is there's anything else we can help you with please don't hesitate to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare), Instagram. you can also reach out to us via the contact page:https://www.philips.ca/c-w/support-home/support-contact-page. we're glad to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com