[This review was collected as part of a promotion.] The brush heads are expensive to replace and it was supposed to come with a free one that I'm still haven't trouble getting.
This is the second time I have had this toothbrush, and the second time it has failed in less than a year. The button wears through very fast. Last time I owned this toothbrush it woke me up in the middle of the night buzzing. There was nothing I could do to stop its demonic frenzy. I panicked in a fit of tired rage, tried to break it in half, and ended up throwing it out the window to buzz to death in the rain. My mom had the same thing happen to hers! Very strange. I'm waiting for the one I currently own to do the same thing, and based on the button already starting to go, I expect it to happen in the near future.
No, I would not recommend this to a friend.
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Response from philips.comBy Lakshmi, Philips Consumer Care, October 19, 2024
Hi there,
Thank you for taking the time to share your review with us. We are sorry to hear about your experience with the Philips Sonicare Toothbrush.
Please get in touch with us via social media for us to assist you further. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.