very heavy and you have to pay the return fee very heavy and you have to pay the return fee
Response from Zwilling.comBy Customer Care, April 6, 2026
Thank you for sharing your feedback with us. We sincerely regret that the product did not meet your expectations and that the return process felt inconvenient. We understand your concern regarding the weight of the item and the return fee, and we truly value your input as it helps us improve both our products and services.