Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.4
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
176
4 Stars
46
3 Stars
9
2 Stars
17
1 Star
12
89%of customers recommend this product.
(
195 out of
219)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
2
Trimmer Does Not Work
on September 11, 2024
Posted by: Niecey
[This review was collected as part of a promotion.] Bought this for my husband back in July, He finally decided to use it today 9/24 and the trimmer keeps cutting off after he starts it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 11, 2024
Hello Niecey.
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Written by a customer while visiting greenworkstools.com
Posted by: Andy Lawler
from Douglas, MA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Single battery gets me through most of what I need on a 2/3 acre lot.
Pros: Convenient, Cost-Saver, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great tool, worth buyiyagain!
on September 7, 2024
Posted by: resheppa
from Florida
Gender:Male
[This review was collected as part of a promotion.] I've used this trimmer for years, but broke it (accidentally closed a shed door on it). I set out looking for a replacement, but other manufacturers didn't compare. It's light but has the power needed for my lawn. The edging feature makes all the difference. It's a very easy step to edge. Batteries are still going strong!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Mr. Dale
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A good quality product. I enjoy using Greenworks products. Thank you for a good quality products that you build for the customers. I use rechargeable products alot thank you again Greenworks.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: MD911
from NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] children love to work with it because it can be adjusted in height
Pros: Durable
Written by a customer while visiting greenworkstools.com
Posted by: Leonardo1
from Baldwinsville, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this for my daughter to replace a heavy Kobalt one. She loves it, it is light weight and shorter for her to use.
Pros: Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Just what I needJohnny
on August 31, 2024
Posted by: JohnnyT609
from North Texas
Gender:Male
[This review was collected as part of a promotion.] Looking forward to receiving and using my new trimmer!
Pros: Convenient, Easy to Use, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: “Doc” Welby
Verified Purchase:Yes
[This review was collected as part of a promotion.] A very versatile trimmer and edger tool makes it easy to switch back-and-forth. I had the first generation of the same tool and liked it so much I decided to try the second generation which is much easier to use.
Written by a customer while visiting greenworkstools.com