Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.3
(285 Reviews)
Rating breakdown 285 reviews
5 Stars
188
4 Stars
51
3 Stars
11
2 Stars
20
1 Star
15
88%of customers recommend this product.
(
209 out of
238)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
4
Greenworks a good brand
on May 10, 2025
Posted by: Green Trimmer
from Wisconsin
Gender:Female
[This review was collected as part of a promotion.] Don't have much to review got this as a gift getting ready to use it hope it works good
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Combo Trimmer and Blower
on April 30, 2025
Posted by: JohnnyJames
from Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Have not used it yet, but I think it will be GREAT!!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
False Advertising CHARGERS ARE NOT THE SAME
on April 27, 2025
Posted by: Falcon 007
from Ohio
The green charger shown in the pictures is not the charger we received. We were sent a cheaper black charger; we were not pleased with this bait and switch tactic.
Pros: Easy to Use, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, April 28, 2025
Hello Falcon 007.
We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your expereince. we will gladly take a closer look into this issue with you to speak to a team member contact us directly through Live on Greenworks page on www.greenworkstools.com or call 1-888-909-6757. Please have the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works like a charm, love it
on April 1, 2025
Posted by: Rick in Reno
from Nevada
Gender:Male
[This review was collected as part of a promotion.] Simple to put together and use. I love the auto-feed string line. This brings me up to 4 Greenworks battery tools.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bad batteries
on February 6, 2025
Posted by: Jeffr
from Shakopee Mn
Gender:Male
[This review was collected as part of a promotion.] I bought this package a few months ago and have only used the blower. The batteries never held a charge very well and now dont work at all. I haven’t even been able to use the mower or string trimmer since I live in a cold state.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, February 7, 2025
Hello Jeffr.
Thank you for taking the time to reach out to us. We are sorry to hear of this experience. Blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. The runtime of a Greenworks cordless blower battery is primarily affected by the battery's amp-hour (Ah) rating, which determines how much charge it can hold, meaning a higher Ah rating leads to longer runtime; additionally, factors like the blower's power setting, the amount of debris being moved, ambient temperature, and the battery's condition can also impact its runtime. Users can expect up to 40 minutes of blower runtime with a fully-charged 4.0 Ah battery (based on low setting).
We have designed Greenworks product lines to have a range of batteries that can be used with the tools in that same voltage. This unit can be used with Greenworks 24V 5Ah to 24V 2Ah. The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
Follow the link shared to view Greenworks 24v battery platform.
https://www.greenworkstools.com/collections/24-volt?uff_knr5hq_productType=Battery
Hope this information helpful. If you require any additional support or would like us to investigate the amount of run time the battery is providing when used with the 24v blower, please contact our customer support center via Live Chat on Greenworks Tools website (www.greenworkstools.com) or contact Greenworks toll-free helpline at 1-888-909-6757.
Thank you for taking the time to reach out to us. We are sorry to hear of this experience. Blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. The runtime of a Greenworks cordless blower battery is primarily affected by the battery's amp-hour (Ah) rating, which determines how much charge it can hold, meaning a higher Ah rating leads to longer runtime; additionally, factors like the blower's power setting, the amount of debris being moved, ambient temperature, and the battery's condition can also impact its runtime. Users can expect up to 40 minutes of blower runtime with a fully-charged 4.0 Ah battery (based on low setting).
We have designed Greenworks product lines to have a range of batteries that can be used with the tools in that same voltage. This unit can be used with Greenworks 24V 5Ah to 24V 2Ah. The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
Follow the link shared to view Greenworks 24v battery platform.
https://www.greenworkstools.com/collections/24-volt?uff_knr5hq_productType=Battery
Hope this information helpful. If you require any additional support or would like us to investigate the amount of run time the battery is providing when used with the 24v blower, please contact our customer support center via Live Chat on Greenworks Tools website (www.greenworkstools.com) or contact Greenworks toll-free helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product, easy to use!!!
on January 20, 2025
Posted by: Gerbil81
from Casper, Wy
Gender:Male
[This review was collected as part of a promotion.] I used the this at a cousins house and was happy with the ease of use and the versatility of the 24v system. I’m now getting a mower, trimmer, and blower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to Use
on January 8, 2025
Posted by: RJMJ
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] I bought this for my daughter since she didn't have one. As we know, a string trimmer is a required tool for home maintenance. The light weight and many features make this a top notch choice to use for lawn care.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT BUY
on September 15, 2024
Posted by: AWFUL
from Indiana
Gender:Male
I purchased this trimmer, but the auto feeding doesn’t work, so consequently, I have to continuously stop, take the head apart, and manually pull out the string to keep trimming. This is a waste of a tremendous amount of time and string. This is the absolute worst. Don’t buy it.
Response from greenworkstools.comBy Greenworks, September 16, 2024
Hello AWFUL,
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com