Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.3
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
15
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
1
89%of customers recommend this product.
(
16 out of
18)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
5
Weed eater and blower combo
on June 14, 2025
Posted by: Pshelley
from Georgia
Gender:Female
[This review was collected as part of a promotion.] I've had my weed eater and blower for about 2 years now and live it. I've had zero issues just wish I had 2 batteries. So I just purchased the edger with bigger battery and came with a free drill so thats awesome. Can't wait to get it
Written by a customer while visiting greenworkstools.com
Customer Rating
4
simple
on June 3, 2025
Posted by: TMOlivia
Gender:Female
[This review was collected as part of a promotion.] i wish it came with a strap for trimmer. also noticed full battery didn't last as long as i hoped.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great for a smaller trimmer
on May 31, 2025
Posted by: Traumajd
from Hellertown, PA
Gender:Male
[This review was collected as part of a promotion.] I was surprised when I set this thing up and started using it. I figured it would do a decent job for residential trimming, but it’s much more powerful than it looks. I have used it to take down some pretty hefty weeds and it is doing a fantastic job at that as well. I’m impressed.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Bought in 2022 and it still works great in 2025!
on May 24, 2025
Posted by: Andrews8497
Gender:Female
[This review was collected as part of a promotion.] We bought this trimmer 3/18/2022 and it is still working great!! We also bought the lawnmower too. We have been happy with all Greenworks products. I only came back to the website to buy more trimmer string.
Pros: Easy to Use, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy Ordering
on May 14, 2025
Posted by: Waffeluu
[This review was collected as part of a promotion.] The ordering process was super straightforward and the price was great. Will update once the product comes in!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT BUY
on September 15, 2024
Posted by: AWFUL
from Indiana
Gender:Male
I purchased this trimmer, but the auto feeding doesn’t work, so consequently, I have to continuously stop, take the head apart, and manually pull out the string to keep trimming. This is a waste of a tremendous amount of time and string. This is the absolute worst. Don’t buy it.
Response from greenworkstools.comBy Greenworks, September 16, 2024
Hello AWFUL,
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar.
(https://youtu.be/NZA-4XLeMtQ).
We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Langevin Piol
from Beach Park, IL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was happy with my purchased except the fact that I'm having to manually adjust the pool line. The Auto feed is not working @ all. But other than that, everything is ok.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Trimmer Does Not Work
on September 11, 2024
Posted by: Niecey
[This review was collected as part of a promotion.] Bought this for my husband back in July, He finally decided to use it today 9/24 and the trimmer keeps cutting off after he starts it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 11, 2024
Hello Niecey.
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Thank you for reaching out to us. We are sorry to hear of the troubles you are experiencing with the Greenworks 24V Trimmer.
Here are a few reasons you may be expecting this issue of the trimmer stopping when you cut.
1. The guard is not attached to the machine. Remove the battery pack and attach the guard to the machine.
2. Heavy cutting line is used. Use only with the nylon cutting line of 0.065" (1.65 mm) diameter.
3. The battery pack or machine is too hot. A. Cool the battery pack until its function returns to normal. B. Cool the machine for approximately 10 minutes.
4. The battery pack is disconnected from the tool. Install the battery pack again.
5. The battery pack is depleted. Charge the battery pack.
We have also linked our Operator Guide below for this unit, we hope with these tips video will assist in a more enjoyable user experience. Should they not yield results contact Greenworks by Live Chat on www.greenworkstools.com or by phone on 1-888-909-6757.
(https://youtu.be/d77QTvnBGZ4)
Written by a customer while visiting greenworkstools.com