Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.4
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
176
4 Stars
46
3 Stars
9
2 Stars
17
1 Star
12
89%of customers recommend this product.
(
195 out of
219)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
5
More convenient than a gas trimmer
on May 10, 2021
Posted by: Anonymous
from Jewett City CT
Gender:Male
Purchased this along with an 10" Greenworks string trimmer to take care of a one acre colonial era cemetery in Connecticut. Works well around all the gravestones and shrubbery. Already have replaced the string spool due to my heavy usage of the trimmer. Also bought a 3 pack of Greenworks replacement spools since I knew I was going to be doing a lot of trimming this year. Found it simple to install the replacement spool. A lot easier to carry around a large area than a heavy gas trimmer since I'm 63 years old.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: David Bosca
Verified Purchase:Yes
.080 string is NOT available for this trimmer. Dont know if bumper line will work.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , May 6, 2021
Hello Davebgolions,
Thank you for your review. We are sorry to hear that you have had less than a great experience with this product so far. This String Trimmer uses only with the nylon cutting line of 0.065" (1.65 mm) diameter. Please follow this link for the compatible spool: https://www.greenworkstools.com/0-065inch-replacement-string-trimmer-spool-69.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear that you have had less than a great experience with this product so far. This String Trimmer uses only with the nylon cutting line of 0.065" (1.65 mm) diameter. Please follow this link for the compatible spool: https://www.greenworkstools.com/0-065inch-replacement-string-trimmer-spool-69.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Daniel_cpa
Gender:Male
Verified Purchase:Yes
Replacing my old greenworks corded trimmer with battery model. Only complaint with the old was cord hassles. Battery model makes yard work peachy.
Written by a customer while visiting greenworkstools.com
Posted by: AW Harris
from Martin, TN
Verified Purchase:Yes
Long lasting batteries, powerful enough for a large, rural yard. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love my 10" String Trimmer w/ 2.0 AH USB Battery
on April 18, 2021
Posted by: dlh814
from SC
Verified Purchase:Yes
Excellent trimmer for my needs. Lightweight and easy to use. Love that it's battery operated. No messing with gasoline. Battery operated tools are much quieter and emit no fumes like gas. No storing flammable gasoline in sheds or garages. Love it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DJF FP
Verified Purchase:Yes
Powerful string trimmer with two swath settings easily converts to sting edger.
Written by a customer while visiting greenworkstools.com
Posted by: Pat of Sonoma
from Sonoma, CA
Verified Purchase:Yes
Easy to use, works great and lighter weight than my other one!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Battery issue
on March 12, 2021
Posted by: Chau
from CA
Battery went out so quickly. Call customer service since product is warranty they ship new battery out. Like many battery products often battery is the issue. I like the products here and will buy different tools. I give 3 stars because the product is really new purchase but customer service is ok
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 15, 2021
Hello Chau,
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging.
We hope these suggestions will help!
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging.
We hope these suggestions will help!
Written by a customer while visiting greenworkstools.com