Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.4
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
176
4 Stars
46
3 Stars
9
2 Stars
17
1 Star
12
89%of customers recommend this product.
(
195 out of
219)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
2
Spool string does not hold at all
on June 4, 2021
Posted by: DuryodhanB
I recently bought this trimmer. The string does not stay at all. It breaks within no time and won't come out even after pushing the spool against the ground. Every time, I have to open the spool and take it out. It is getting very frustrating and annoying.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 4, 2021
Hello DuryodhanB,
We are sorry to hear the problem you are experiencing with the Trimmer. We would like to make some suggestions in order to improve your experience with the tool. Trimmer line usually breaks because of line crowding. This occurs when the trimmer head is held too close to hard objects that can break the line such as brick, cement, rocks, or fencing. Keeping the line at full extension, and not crowding it, reduces line breakage problems. We suggest cutting with the bare tip of the line because this is the section which moves at the highest speed. Don't let it hit into grass. Ease the line into vegetation, bit by bit from the edge. Line can also get wrapped around thick vegetation and become tangled, breaking the line. Listen to the sound of the machine and when the line slows down; back off out of the grass. We hope these suggestions help!
If you still have questions or an unresolved issue after going through this troubleshooting guide or just want to speak to a Greenworks product expert, please contact our Greenworks customer service department at 1-888-909-6757 or email us on info@greenworkstools.com
We are sorry to hear the problem you are experiencing with the Trimmer. We would like to make some suggestions in order to improve your experience with the tool. Trimmer line usually breaks because of line crowding. This occurs when the trimmer head is held too close to hard objects that can break the line such as brick, cement, rocks, or fencing. Keeping the line at full extension, and not crowding it, reduces line breakage problems. We suggest cutting with the bare tip of the line because this is the section which moves at the highest speed. Don't let it hit into grass. Ease the line into vegetation, bit by bit from the edge. Line can also get wrapped around thick vegetation and become tangled, breaking the line. Listen to the sound of the machine and when the line slows down; back off out of the grass. We hope these suggestions help!
If you still have questions or an unresolved issue after going through this troubleshooting guide or just want to speak to a Greenworks product expert, please contact our Greenworks customer service department at 1-888-909-6757 or email us on info@greenworkstools.com
Written by a customer while visiting greenworkstools.com
Posted by: bmbfan
Verified Purchase:Yes
Pretty good when the line extends. It doesn't come out when bumped and sometimes gets lost inside resulting in disassembly.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 11, 2021
Hello bmbfan,
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
I am sorry to hear about your experience. Please be advised only 1/4 inch of trimmer line is extended when you bump the head. Trimmer line tends to break off when the trimmer line makes contact with hard surface areas. Therefore more line is required. If the line gets too short it does roll back into the trimmer head. The trimmer line should be 2-3 inches out of the trimmer head while in operation.
We advise extending the line prior to use and keeping an eye on trimmer line when the unit is in use so it does not get too short.
If issues continue and you wish for further assistance, please do not hesitate to contact us at 1-888-909-6757 or by email to info@greenworkstools.com. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
This is my first venture into a battery powered weed trimmer.
I couldn’t have gotten a better product I love it .
I also own the corded lawnmower and weed trimmer.
Green works is a company that makes awesome electric devices.I am and will be a customer for life .
I couldn’t have gotten a better product I love it .
I also own the corded lawnmower and weed trimmer.
Green works is a company that makes awesome electric devices.I am and will be a customer for life .
Written by a customer while visiting greenworkstools.com
Posted by: charles s
from VA
Verified Purchase:Yes
outstanding tool at great price point. Perfect for my lawn and gardening needs.
Written by a customer while visiting greenworkstools.com
Posted by: js135
Verified Purchase:Yes
Great little trimmer and edger for a small yard. Adjustable head makes it easy to meet a variety of trimming needs.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quick and Easy
on May 14, 2021
Posted by: klarns
from Mooresville, NC
Gender:Male
My previous edger was an old fashioned manual type that wore you out. My old trimmer's battery had to be recharged 2-3 times in order to complete the job. This battery not only is strong enough to complete the entire job, but it appears to have as much power at the end of the job as it did when I started. This tool allows me to rotate the trimmer for perfect edging along my driveway and sidewalk which makes life easier. Having one tool that does both jobs saves space in my garage too.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
As much as I like the mower from this company, this string trimmer is poorly designed and did not work right out of the box. All string trimmers struggle to feed new line out as it wears, and this one uses the typical 'bump' mechanism where touching the trimmer to the ground (in theory) allows a new length of wire to spool out. All trimmers seem to be susceptible to tangles as they get dirtier/older. The unit I received was pre-tangled right out of the box. I could not pull line off the spool after bumping the release mechanism even using pliers. After taking it apart (and disassembling the spool mechanism) and rebuilding it three times I was only able to trim about 15 feet of sidewalk. Products are only 'green' if they work--performance and durability keep manufactured goods out of landfills. This one fails.
Response from greenworkstools.comBy Greenworks, Customer Care, November 10, 2021
Hello Ed Johnson,
Thank you for taking the time to share your experience and for choosing Greenworks Tools for your lawn care needs! We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this warranty claim.
Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help.
Thank you for taking the time to share your experience and for choosing Greenworks Tools for your lawn care needs! We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this warranty claim.
Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help.
Written by a customer while visiting greenworkstools.com