Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.4
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
176
4 Stars
46
3 Stars
9
2 Stars
17
1 Star
12
89%of customers recommend this product.
(
195 out of
219)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
1
Broke
on July 31, 2021
Posted by: Kirby 0608
from Saint Louis
Gender:Male
Unpacked this 7/29/2021 used it about 30 and then trimmer head came flying off when I tried to screw it back on I noticed that gears were stripped of all the teeth
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, August 3, 2021
Hello Kirby 0608,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry for the experience you had with our product. Know that this is not what we expect from our products, and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great for edging sidewalks as well as tough to reach areas!
on July 28, 2021
Posted by: I do it for the dogs
from NW Arkansas
Gender:Male
Verified Purchase:Yes
Works great, pairs with my mower. Really like the swivel functionality for edging. Lightweight and effective. Battery life is more than i need.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great strimmer strong and powerful so handy no cords trailing love it never
on July 23, 2021
Posted by: Nufc1
from Massatusette
Gender:Male
On my way to replace all my tools to 60 volt battery items should have done this a long time ago
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DTexas
from Cypress, TX
Gender:Male
Verified Purchase:Yes
Much better line feeding mechanism than the ones you bump on the ground. Feeds automatically with no problems. No extension cord saves time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Retired in the ADKs
from Plattsburgh, NY
Gender:Female
Verified Purchase:Yes
I absolutely LOVE this trimmer. It works much better than imagined and so much easier than my last gas trimmer. No more oil, gas problems, no pulling, much less shaking. In fact minimal hand irritation and so much more quieter than my old gas trimmer. Works fast and I get my full acre lawn worth of trimming done in a full charge. Very impressed with this and highly recommend if you are on the fence. Battery charges pretty fast right out of the box and its lighter and easier to use than traditional gas powered trimmers. Just 100% pleased.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Lennatron
Verified Purchase:Yes
Battery powered is the way to go. It goes through everything.
Written by a customer while visiting greenworkstools.com
Posted by: CatesCube
Verified Purchase:Yes
It works well but I have to admit it takes skill to cut along an edge of lawn to create a straight edge line. Cuts the edges of lawn well. Easy to start up. One battery works with all devices we purchased and that is really nice!
Written by a customer while visiting greenworkstools.com
Posted by: BruceL
from Michigan
Gender:Male
Verified Purchase:Yes
Not the easiest tool to use. You really need a second battery, because it doesn't last as-long-as advertised. Disappointed because of this.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 15, 2021
Hello BruceL,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer.
It is important to adjust your trimming techniques to make the most out of the battery life. This unit is advertised as running up to 40 minutes with a fully charged 2Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few tips to help achieve the optimal run time.
Cut with the bare tip of the line because this is the section which moves at the highest speed. Do not let the line slap into grass. Ease the line into grass, bit by bit. You should not allow all the line to meet the grass as this will tend to slow it down causing it to lose momentum and it will not do a good job of cutting.
Remember to always have the guard and the metal flower guide on while using the trimmer. This will prevent the line from snapping off and going back into the spool housing.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer.
It is important to adjust your trimming techniques to make the most out of the battery life. This unit is advertised as running up to 40 minutes with a fully charged 2Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few tips to help achieve the optimal run time.
Cut with the bare tip of the line because this is the section which moves at the highest speed. Do not let the line slap into grass. Ease the line into grass, bit by bit. You should not allow all the line to meet the grass as this will tend to slow it down causing it to lose momentum and it will not do a good job of cutting.
Remember to always have the guard and the metal flower guide on while using the trimmer. This will prevent the line from snapping off and going back into the spool housing.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com