Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.3
(285 Reviews)
Rating breakdown 285 reviews
5 Stars
188
4 Stars
51
3 Stars
11
2 Stars
20
1 Star
15
88%of customers recommend this product.
(
209 out of
238)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Customer Rating
1
String feed is lousy
on April 16, 2022
Posted by: Bbop
from Vancouver, Wa
Gender:Female
This is the 2nd trimmer I've purchased - the first one (I thought was single string, it was a duel. Guess it was my error. The 2nd one I just received on the 15th.) Just began to edge and the string was gone? Tried to get it to feed per instruction book - nothing. I am a 75 year old female and have been dragging a corded trimmer around. Thought how nice and easy this would be! Wrong! I couldn ' t get the spool lid off, my 78 year old dis-abled husband helped, got the line back out. Five minutes using it the same thing happened.
I have a Greenworks mower and blower that I love, so figured the string trimmer would be great too!
Definitely not happy and do not recommend it.
Bobbye in Washington State
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Bobbye,
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We appreciate you taking a moment to share your experience and we are sorry to hear of the troubles you are experiencing. If the string is not feeding this could indicate that there is not enough line or a tangle on the spool. Please remove the battery, remove the spool cover and spool, unwind the spool and rewind, ensuring that the line is not tangled. To advance the line, stop and restart the trimmer. Upon starting, the line will automatically advance 1/4" (6.4 mm). Each time you want to advance the line you must release the trigger for about two seconds and upon starting line should advance.
Should you still require further assistance, we would be interested in hearing more about this issue. Please contact Greenworks customer care at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Weed Eater!!!
on February 3, 2022
Posted by: Anonymous
from Homestead FL
Gender:Male
This thing RIPs, as my aunt found out about greenworks thru her friend's, the ended up being amazing light weight, easy to use, not to mention powerful, and I come from gas machine world
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Phx, AZ
Gender:Male
Verified Purchase:Yes
I don't have a lot of heavy duty trimming to do, so this trimmer works well for me. It is light weight and uses the same 24 v battery my other tools use. It is perfect for me.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
A very light, quiet trimmer with a smooth auto-feed. It seems powerful enough, although I don't have a lot of tough grass or weeds on my small lot to test it on.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: sophie c
from georgia
Gender:Female
Verified Purchase:Yes
batteries charge quickly and the mower works great for our yard! so happy with my purchase :)
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
Works well , doesn’t have a power of a gas trimmer, but it works well around the household,
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Molek
Verified Purchase:Yes
Lots of power, used this to edge and cut weeds. Just need to tap to extend more line instead of my usual autofeed.
Near the end, one line of the dual line head disappeared, and had to spend time figuring out how to get it out since there was no instruction.
Remove the cap by pushing the tabs, wind the strings tight and wedge it in a slot on the spool. Put cover back on lining up the string to the holes and lightly pull. Power on trimmer and tap to see it works.
Near the end, one line of the dual line head disappeared, and had to spend time figuring out how to get it out since there was no instruction.
Remove the cap by pushing the tabs, wind the strings tight and wedge it in a slot on the spool. Put cover back on lining up the string to the holes and lightly pull. Power on trimmer and tap to see it works.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love it!
on September 8, 2021
Posted by: Joni1977
from Kansas city
Gender:Female
Bought in Feb 2021. Used it once on my entire yard and ran out of string. Tried for months to get a replacement spool. Finally company sent me a free one. Buy where to purchase an additional replacement spool? So frustrating to try to find it.
Otherwise, I love this trimmer !
Otherwise, I love this trimmer !
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com