Customer reviews from greenworkstools.com
Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Average customer rating
4.3
(285 Reviews)
Rating breakdown 285 reviews
5 Stars
188
4 Stars
51
3 Stars
11
2 Stars
20
1 Star
15
88%of customers recommend this product.
(
209 out of
238)
Customer Reviews for Greenworks - 24V 12" Brushless String Trimmer Kit, Auto-Feed, 2.0Ah USB-C Battery, 30W USB-C GAN Charger - Green
Posted by: MGen
from Ann Arbor, MI
Gender:Female
Verified Purchase:Yes
It’s very lightweight and easy to carry while trimming. It got the job done for our small yard but took much longer than I expected, yet the battery never ran low.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Cary , NC
Gender:Female
Verified Purchase:Yes
it is a great edger / trimmer , but the one we received had issue with the auto spool dispenser , so had to return . The trimmer is lightweight and easy to use . It uses single battery and charges. pretty quick .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money on this!
on August 3, 2022
Posted by: KentJD
from Chicago, IL
Gender:Male
I got this trimmer as a deal with my GW mower. The convenience and freedom of going cordless was very appealing. However, from the time of its very first use, this piece of crap has been nothing but frustrating. No matter how many times you bump the spool (pro tip...DO NOT BUY A BUMP TRIMMER!) the dual lines constantly end up retreating inside the trimmer causing you to have to constantly stop, open up the spool, and reset them, only to have it happen again minutes later. I have read and re-read the manual, watched countless videos, and attempted to fix this thing numerous times to no avail. Bottom line...it's JUNK, plain and simple.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 4, 2022
Hello there,
We're sorry you're having issues with the line feed on your GreenWorks string trimmer. If the line keeps retreating back into the spool housing this may indicate the line is snapping at long lengths and the spool has been wound the wrong way.
First, always have the guard on the unit. There's a blade on the guard that helps to maintain the length of the line.
Second, ensure you do not leave any line on the notches. The notches are design for storage and will prevent line feed if the line is not released from the notches.
Third, check and ensure you are winding both lines the correct way.
Hope this helps!
If you're still having issues, please contact us at 1-888-909-6757. We're happy to help.
We're sorry you're having issues with the line feed on your GreenWorks string trimmer. If the line keeps retreating back into the spool housing this may indicate the line is snapping at long lengths and the spool has been wound the wrong way.
First, always have the guard on the unit. There's a blade on the guard that helps to maintain the length of the line.
Second, ensure you do not leave any line on the notches. The notches are design for storage and will prevent line feed if the line is not released from the notches.
Third, check and ensure you are winding both lines the correct way.
Hope this helps!
If you're still having issues, please contact us at 1-888-909-6757. We're happy to help.
Written by a customer while visiting greenworkstools.com
Posted by: Edward L
from Green Bay
Gender:Male
Verified Purchase:Yes
Lightweight and easy to handle, I tend to use this more frequently than my 80V full sized string trimmer. While understandably less powerful than its counterpart, it's enough to get most trimming around the house done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jiff
Verified Purchase:Yes
Only issue is lack of battery life. Previous model had a much larger and longer lasting battery
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Makes my life easier!
on July 27, 2022
Posted by: tiny ginger
from Colorado
Gender:Female
I recently bought this string trimmer to replace an electric one I had previously been using. This Greenworks one is a dream! Lightweight and easy to use and gets the job done. I am a 5'2 female and LOVE how lightweight this is! and adjustable for different users! Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Out In Kansas
Verified Purchase:Yes
We have a large yard. Very handy to grab and go trim parts of the yard when you have time. My wife even takes it out and helps. Very convenient.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Wonder Woman
from PALMYRA, Ny
Gender:Female
Verified Purchase:Yes
Nice and light forlight trimming jobs. No gas mix issues. Agood product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com