Thank you for your feedback. We are sorry to hear that both the original and replacement safety key are not securing properly, as expected. We understand how important a proper fit is for safe and reliable operation. In some cases, fitment issues can be related to debris or wear within the key slot, so we recommend inspecting the housing for any dirt, grass buildup, or damage that may be preventing the key from seating fully. It may also help to ensure the key is being inserted in the correct orientation and pressed in firmly until fully seated. If the slot appears worn or loose, that could impact how securely the key engages. We appreciate you bringing this to our attention and will share your feedback with our product team for further review. If you continue to experience issues, our success team would be happy to help verify compatibility and explore additional solutions. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.

Thank you for sharing your feedback. We are sorry to hear that the replacement high-lift blade did not deliver the improved cutting performance you were expecting. While high-lift blades are designed to enhance airflow and bagging efficiency, the overall cutting results can also depend on factors such as grass conditions, mowing height, mower compatibility, and installation. To help improve performance, we recommend confirming that the blade is installed in the correct orientation, that it is tightened securely to the manufacturer’s specifications, and that the underside of the mower deck is clean and free of built-up grass. It may also help to mow when the grass is dry, avoid cutting more than one-third of the grass height at a time, and keep the mower deck set to an appropriate height for your lawn conditions. If the blade appears dull, damaged, or not fully compatible with your specific mower model, that could also affect results. We understand your disappointment and will be sure to pass your comments along to our product team for further review. If you would like, our success team would be happy to help verify compatibility and provide additional troubleshooting recommendations to improve performance. We appreciate you giving this product a try and value your input. They can be reached either using the online chat function, on Greenworks Tools page, or by calling 1-888-909-6757.