The two batteries that came with that lawn mower were great if they both worked. One of the batteries was dead, refused to charge. The website allows you to submit but I could never get it to work and gave up. Because I invested in this, I ended up buying another battery. Disappointed for sure.
Response from greenworkstools.comBy Greenworks, July 17, 2026
Hello Bearly. Thank you for your feedback. We are sorry to hear that one of the batteries included with your renewed mower would not charge and that you experienced difficulty submitting your request. We understand how frustrating that can be, especially after making an additional investment. For renewed/refurbished units, batteries are covered under their original 90-day warranty period, and support requests are handled in accordance with that policy. For more information, please review our Battery Replacement Disclaimer here(https://www.greenworkstools.com/pages/battery-replacement-disclaimer). We would still like the opportunity to assist and see if there are any available options or troubleshooting steps we can provide, please consider reaching out to our success team directly so we can help review your situation further. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
What a great mower. Very happy to have this Greenworks mower, which we selected *with* the 80 V battery, but without the self-propel feature. It is a wonderful mower: light and easy to maneuver, but powerful! Love the way it mulches and mows.
This mower has exceeded all my expectations. I'm in my 2nd year of use and this mower has done everything extremely well. Even when I let the thick St. Augustine grass get six inches tall, I could cut it with hippo chomp technique and bagging. It did not bog down. I found I could get an extra inch of height by moving the lever behind the adjustment gate..The only way this could get better is for the deck to be aluminum like my 70's LawnBoy, and taller wheels. If you are on the fence about going electric, for medium size residential yards that can be completed in an hour on a cool day, you will find that not having to deal with (1) gas, (2) oil, (3) noise, (4) weight, (5) fluid spillage, (6) pull starting, (7) gas and gum problems, (8) safety / dieseling, the minimal loss of power you sacrifice you normally get from a gas engine is a favorable trade-off. I can honestly say that the noise and vibration from a gas mower takes energy from you. An electric like this is so smooth and quiet, I can push the thing through a lawn cutting and have more strength and energy to do other things because I wasn't beat up by the gas mower with self propel. I was a late adopter. My last gas mower lasted for 11 years. and if it weren't for a slightly bent shaft from hitting a root, I might still be using it. But, if i had hit that root with this GreenWorks, the plastic fan base might have taken the brunt of that hit, not a metal shaft adapter. Not five stars for not being aluminum.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Effective
I bought two blades that arrived in good shape, but are not really sharp. I don’t know if this is a manufacturer’s design to have them not sharp to the touch, but they are not as sharp as I was expecting. I own a grinder, so it is not a big deal to put an edge on them.
Pros: Convenient, Easy to Use, Environmentally Safe, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 16, 2026
Thank you for your feedback. Greenworks blades are shipped with a protective coating applied to help prevent corrosion and protect the blade during storage and transportation. This coating can make the blade edge feel less sharp when first inspected out of the package, but it is designed to wear away during the first few minutes of use, allowing the sharpened steel edge underneath to perform as intended. Before installation, we recommend checking that the blade is the correct model for your mower and inspecting it for any shipping damage. When installing the blade, be sure it is secured properly and installed according to the instructions in the owner’s manual. For the best cutting performance, keep the mower deck clean, avoid cutting excessively tall or wet grass when possible, and ensure the blade is installed with the cutting edge facing the correct direction. We appreciate you sharing your experience and hope the blade provides the cutting performance you expect. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
I bought this mower for the power, run time and quality of the cut, and I’ve never been disappointed. Greenworks makes quality products that I have owned for years. They are truly the best.
Pros: Convenient, Easy to Use, Quiet, Durable, Powerful