Hello George Scott,
Thank you for sharing your feedback. We understand your frustration. Mowing the grass in the Florida heat is tough enough without having to make multiple passes over thick, coarse turf like St. Augustine grass. We hear you, and we appreciate both your support for electric mowers and your honest take on performance.
St. Augustine grass is notoriously dense and broad-leafed, which can present a unique challenge for lawn mower suction and cut quality. If you are open to giving it another shot, here are a few troubleshooting tips that can help improve performance and cut quality:
1. Stagger your cutting height: Avoid cutting off more than 1/3 of the grass blade at a time. For St. Augustine, keeping the deck set higher (typically 3" to 4") reduces the load on the motor and helps maintain optimal blade speed/lift.
2. Inspect blade sharpness and rotation: Ensure the mower blade is sharp and installed in the correct orientation. A dull blade or incorrect blade position significantly degrades cut quality on thick turf.
3. Mow when completely dry: St. Augustine holds a lot of moisture. Mowing late in the afternoon when the lawn is fully dry prevents clumping and improves air suction under the deck.
4. Keep the under-deck clean: Grass buildup under the deck chokes airflow, which is critical for pulling grass blades upright before cutting.
For visual guides on blade maintenance, deck cleaning, and optimizing your mower's cut quality, feel free to check out our tutorials on the Greenworks YouTube Channel. We want to make sure you get the performance you paid for. If these tips do not resolve the issue, please reach out directly to our Customer Success Team at 1-888-909-6757 or via our website support portal so we can review your specific model, explore alternative blade options, or discuss further solutions.

Thank you for sharing your experience. We are glad to hear how much value you are getting out of your mower as both a cutting tool and a utility vehicle. It is great that it is meeting your needs across a larger property and providing a smooth, even cut while also being versatile enough for towing and general transport. The onboard charge visibility and wall-charging convenience are definitely features many users appreciate for that “plug-and-go” experience. `Regarding the steering feeling a bit stiff at lower speeds, this can sometimes be influenced by tire pressure or terrain, so we recommend checking that the tires are properly inflated and operating the unit on level ground to see if that improves maneuverability. Over time, components can also loosen slightly with regular use, which may help the steering feel more responsive. For additional tips on operation, maintenance, and getting the most out of your riding mower, we encourage visiting our Greenworks YouTube channel for helpful how-to videos. If you ever have questions or would like further assistance, our Customer Success team is always available at 1-888-909-6757 or or through our online support center.