Self propel feature stopped working after first use
on June 1, 2022
Posted by: Chelly
I bought this mower about a week ago. The first time mowing it worked fine, although it used both batteries completely for less than 1/2 acre. The second time we used it the self propel feature stopped working. Batteries are both fully charged but as soon as the self propel handle(s) are engaged the battery lights go off. The mower runs but the self propel does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 2, 2022
Hello Chelly,
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information. We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support. Thank you for your patience.