We have many Greenworks products due to the quality and ease of use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broke within 6 months
on November 24, 2022
Posted by: Paddy Murphie
from Illinois
Gender:Male
My father purchased this for me when I purchased my first home, and it was working great, until, during my last mow of the season, it would not turn on anymore. I did the troubleshooting so I assume it is an issue with the start handle, but I have been unable to reach their customer service team.
Pros: Quiet
Response from greenworkstools.comBy Greenworks, Customer Care, November 25, 2022
Hello Paddy Murphie,
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please contact us once more at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
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