Customer reviews from greenworkstools.com
Greenworks - 24V 15" Brushless String Trimmer, 0.080" Dual Line - 6Ah Battery and Charger
Average customer rating
4.3
(262 Reviews)
Rating breakdown 262 reviews
5 Stars
176
4 Stars
45
3 Stars
9
2 Stars
18
1 Star
14
89%of customers recommend this product.
(
194 out of
218)
Customer Reviews for Greenworks - 24V 15" Brushless String Trimmer, 0.080" Dual Line - 6Ah Battery and Charger
Customer Rating
2
Line does not advance/feed
on November 28, 2023
Posted by: VX1100
Bought this last summer.
Tried using it 3 times. The line will not advance.
Very disappointed.
Tried using it 3 times. The line will not advance.
Very disappointed.
Response from greenworkstools.comBy Greenworks, November 28, 2023
Hello VX100,
We apologize for any trouble you have encountered and appreciate your feedback on this matter.
The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. NOTE * Do not pull or release the trigger too fast. We hope this suggestion helps, should you continue to have any further issues or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
We apologize for any trouble you have encountered and appreciate your feedback on this matter.
The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. NOTE * Do not pull or release the trigger too fast. We hope this suggestion helps, should you continue to have any further issues or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light weight,small,gets the job done!
on May 24, 2023
Posted by: Sportsgal501
from Bronx,NY
Gender:Female
Purchased this one to replace the 60v 13" cordless 2.0ah we bought last Spring.A little heavy but worked flawlessly until this April for the first trim, somehow the feed for the spool got messed up.
We opened it up thinking it would be an easy fix but nope.We have an electric trimmer that we have used for four years and was totally stumped by the Greenworks one,we ended up throwing the tool away and ordered this newer,smaller version.
If you have a small yard or garden,this will work in cutting the lawn as well as trimming the sides.
The only issue was the spool that is installed,it cut itself off at least four times,were we ended up taking it out and using our other brand's .065-inch single line spool instead.
It took 45 minutes (due to the spool issue) to finish but it still has one bar left of energy on the battery.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: V Spence
from Texas
Gender:Male
Verified Purchase:Yes
Light weight so it doesn't tire you out, but really has the power to snip off very large branches.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GM__
Verified Purchase:Yes
It works great for trimming vines and light edging. If you will use in lieu of a metal blade edger (I use both but don't have a massive yard), you may want to consider a larger model that allows line to extend further.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Terrible Line Feeder
on September 28, 2022
Posted by: JLH4119
The bump feed gets stuck routinely and the strength of the tool is fairly weak. I gave it one season to win me over, but it never did. I will be purchasing a new trimmer next year.
Response from greenworkstools.comBy Greenworks, Customer Care, September 29, 2022
Hello JLH4119,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Bump feed getting stuck, check that the guard is cleared of debris. Build up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean and clear of debris. If the blade is dull sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
We hope this tip helps! If you would like us to support you before you make the decision to return it, please get in touch with us directly at 1-888-909-6757 (1-888-90WORKS). We look forward to hearing from you.
Written by a customer while visiting greenworkstools.com
Posted by: user_88
from Indianapolis
Gender:Female
Verified Purchase:Yes
Excellent, light weight and powers the hand tools pretty well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Frederick Forczyk
Verified Purchase:Yes
You need to get this light weight trimmer. This tool hasto be one of my favorite . Helps me like aprofessional lawn care service. I just love it.
Written by a customer while visiting greenworkstools.com
Posted by: Kris Bushy
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
It's quiet, has good battery life, and cuts very well. My only complaint is that it's somewhat difficult to keep the spinning mechanism off the ground 100% of the time so it scrapes against the ground. There is no guard and the material is just plastic so mine quickly wore through the plastic leaving the spinning mechanism partially exposed. Also, it's basically just a weed wacker, and while it's a very nice weed wacker, the edging function is not really that functionally. The metal bar to help guide the edging is very flimsy and often comes off and doesn't penetrate the soil very easily. I end up edging just as I would work a normal weed wacker. In summary, purchase if your are looking for a very solid weed wacker and don't care about the edging function.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com