Customer reviews from Samsung US
Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Average customer rating
4.7
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
203
4 Stars
40
3 Stars
7
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
41 out of
43)
Customer Reviews for Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Customer Rating
1
Quit working 2 days ago!
on March 20, 2025
Posted by: JasonD
[This review was collected as part of a promotion.] It broke after owning for less than a year. Turned on 2 days ago and no sound. Can't reset because it is locked into "TVeARC" mode after latest update few days ago. Very dissatisfied.
Value
1
Response from Samsung USBy Samsung Solutions, March 21, 2025
Hello JasonD,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q800D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your HW-Q800D Soundbar. Please contact us for service and a Support agent will gladly help get this fixed.
At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Best Soundbar!
on March 17, 2025
Posted by: Samsunglover
[This review was collected as part of a promotion.] I hooked up my Soundbar to my TV, and it synced up automatically without a hitch. I played some music to put it to the test, and I was absolutely blown away by the sound quality. This performance is a solid 10/10. I'm declaring myself a Samsung customer for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sound Issues
on March 5, 2025
Posted by: Drey
I bought this speaker around the holidays and it's been a great purchase. The only default is trying to figure out the auto volume adjustment on its on. The volume will increase on different channels and movies.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Far Beyond Expectations
on March 5, 2025
Posted by: Ziegmont
from Tucson, AZ
This is the most incredible sound improvement I've ever made. I was hesitant at first due to the price point, but after 4 months, I'm ecstatic, couldn't be happier. I upgraded the TV to a 65" Roku Pro Series and decided to bump the sound as well. Old set up was thru a 2 channel receiver bookshelf spkrs, with an 8" woofer. The Q800D hooked right up to eArc port, and WOW! The clarity, punch, and definition on dialog, environment, and music is amazing. I actually had to back the bass off a tad for the room (and my neighbors). Blutoothed Pandora from my phone, cranked it, and even out at the sidewalk I was a very happy camper. I never imagined a soundbar surpassing receiver sound but the Q800D does, in spades (imho). I'm as satisfied as I could be, and you should really put this one on your list for consideration.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ok Sound bar, a bit to expensive
on March 5, 2025
Posted by: Kevo
Sound bar was very expensive. I was unable to get controller to work directly with the Samsung TV. Sound bar provide good sound. Expected a bit better sound quality.
Response from Samsung USBy Samsung Solutions, March 6, 2025
Hello Kevo,
Thank you for taking a few moments to review the Samsung HW-Q800D Soundbar.
To improve your audio experience, the HW-Q800D features a wide range of sound modes and settings allowing you to fine tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a few moments to review the Samsung HW-Q800D Soundbar.
To improve your audio experience, the HW-Q800D features a wide range of sound modes and settings allowing you to fine tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Sounds Sync with Picture
on March 5, 2025
Posted by: FrankTar1
I am pleased with the purchase. I was using it on blue tooth and it seemed there was a delay so made iso I connected with HDMI. Occasionally the speaker is not in sync with the picture I assume it’s the broadcast or my internet connection. I’m switching to fiber optic in 24 days so I’ll see if that makes a difference. If anybody reads this I would appreciate any feedback or tips. Thank You
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on February 22, 2025
Posted by: wild man shopper
I bought this in early February and love the sound it puts out. The features are great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow what a great sound , an S several settings
on February 20, 2025
Posted by: DIGRE
from NM
Wow what a great sound, great soundbar! I had another Samsung soundbar, but this one has more speakers and options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US