Customer reviews from Samsung US
Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Average customer rating
4.7
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
203
4 Stars
40
3 Stars
7
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
41 out of
43)
Customer Reviews for Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Customer Rating
3
It is easy to set up and use.
on March 29, 2025
Posted by: Samsquatch2015
[This review was collected as part of a promotion.] It is very simple to connect to your Samsung TV but the sound quality of this model is just ok. It isn't horrible but it is the least expensive version . I would rate the sound quality from 1 to 10 at a 7.
Value
3
Response from Samsung USBy Samsung Solutions, April 7, 2025
Hi Samsquatch2015,
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar.
To improve your audio experience, the HW-Q800D features a wide range of sound modes and settings, allowing you to fine-tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
With the optional SWA-9500S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
I hope these tips help you further enjoy the experience from your new Samsung Soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar.
To improve your audio experience, the HW-Q800D features a wide range of sound modes and settings, allowing you to fine-tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
With the optional SWA-9500S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
I hope these tips help you further enjoy the experience from your new Samsung Soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Has a big sound for small speaker
on March 29, 2025
Posted by: Sugar1964
[This review was collected as part of a promotion.] I have no issues with this product, it's easy to install , set up and play. Has great sound , to include all the bass , and mids and highs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Built in Alexa Doesn't Work
on March 28, 2025
Posted by: UpsetCustomer
I like the sound bar for the audio quality, but don't plan on using the Built in Alexa because per Samsung themselves it doesn't work. No fix by Samsung in sight. False advertising and lying to the customers about this feature.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Solutions, April 1, 2025
Hi UpsetCustomer,
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar.
To integrate Amazon Alexa with your Samsung HW-Q800D Soundbar, follow these steps:
Connect your soundbar to Wi-Fi using the SmartThings app:
Open the SmartThings app on your phone.
Tap the + icon, select Device, then choose Samsung > Soundbar.
Follow the prompts to add your soundbar to your network.
Link your Samsung account to Alexa:
Open the Amazon Alexa app.
Go to More > Skills & Games, search for SmartThings, and enable the skill.
Sign in with your Samsung account when prompted.
Let Alexa discover your soundbar:
After linking, Alexa should automatically detect the soundbar.
If not, just say, “Alexa, discover devices.”
Use voice commands!
Once connected, you can say things like:
“Alexa, turn on the soundbar.”
“Alexa, set volume to 20 on the soundbar.”
Make sure your soundbar’s firmware is up to date and that your devices are on the same Wi-Fi network.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar.
To integrate Amazon Alexa with your Samsung HW-Q800D Soundbar, follow these steps:
Connect your soundbar to Wi-Fi using the SmartThings app:
Open the SmartThings app on your phone.
Tap the + icon, select Device, then choose Samsung > Soundbar.
Follow the prompts to add your soundbar to your network.
Link your Samsung account to Alexa:
Open the Amazon Alexa app.
Go to More > Skills & Games, search for SmartThings, and enable the skill.
Sign in with your Samsung account when prompted.
Let Alexa discover your soundbar:
After linking, Alexa should automatically detect the soundbar.
If not, just say, “Alexa, discover devices.”
Use voice commands!
Once connected, you can say things like:
“Alexa, turn on the soundbar.”
“Alexa, set volume to 20 on the soundbar.”
Make sure your soundbar’s firmware is up to date and that your devices are on the same Wi-Fi network.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound!!
on March 28, 2025
Posted by: Panamysoundbar
[This review was collected as part of a promotion.] I love my soundbar! It is really loud and the sound is so clear that it's almost unbelievable. I would recommend this to anybody looking for a good sound bar or even for music purposes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This Samsung product is aces
on March 27, 2025
Posted by: lenn1055
[This review was collected as part of a promotion.] I cant believe my ears when im listening through this soundbar,its simply in one word,AMAZING !!! How can anything else i say top that,AMAZING,way to go with this,a home run in my books,Samsung you never cease to impress me,way to go again,i am a lifetime fan of everything SAMSUNG.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful!
on March 25, 2025
Posted by: ChefAkA
[This review was collected as part of a promotion.] I love my sound bar! I can play music in my living room and hear it in my back yard! I don't even have to take my Bluetooth speaker outside! And when I play on my Playstation 4 , I can hear every background noise it can throw at me! It's unbelievable how precise the sound is!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality Sound
on March 24, 2025
Posted by: XMoses
[This review was collected as part of a promotion.] The sound quality is perfect between each instrumental piece and each of their tones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Connection issue
on March 24, 2025
Posted by: Chefran
[This review was collected as part of a promotion.] I can't connect the subwulfer to the sound bar or the TV. Right out the box.
Value
3
Response from Samsung USBy Samsung Solutions, March 25, 2025
Hi Chefran,
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US