Customer reviews from Samsung US
Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Average customer rating
4.7
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
203
4 Stars
40
3 Stars
7
2 Stars
3
1 Star
4
95%of customers recommend this product.
(
41 out of
43)
Customer Reviews for Samsung - HW-Q800D Q-series 5.1.2ch Wireless Dolby ATMOS Soundbar w/ Q-Symphony - Black
Customer Rating
5
Perfect audio pairing
on April 6, 2025
Posted by: Baldwinep
[This review was collected as part of a promotion.] I have this connected to a 65" S95C TV. It just sounds great and projects beautifully throughout the room.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 6, 2025
Posted by: TrevorPhilip
[This review was collected as part of a promotion.] Here's an example of how someone might use a Samsung audio device:
Connecting the Device
1. I connect my Samsung audio device (e.g., wireless earbuds or headphones) to my phone or tablet via Bluetooth.
2. I ensure the device is fully charged and the volume is turned up.
1. I connect my Samsung audio device (e.g., wireless earbuds or headphones) to my phone or tablet via Bluetooth.
2. I ensure the device is fully charged and the volume is turned up.
Listening to Music
1. I open my music streaming app (e.g., Spotify, Apple Music) and select a playlist or album.
2. I play the music through my Samsung audio device, enjoying the clear and balanced sound.
1. I open my music streaming app (e.g., Spotify, Apple Music) and select a playlist or album.
2. I play the music through my Samsung audio device, enjoying the clear and balanced sound.
Making Phone Calls
1. When I receive a call, I answer it through my Samsung audio device.
2. I use the device's microphone to chat with the caller, taking advantage of the noise-cancellation features.
1. When I receive a call, I answer it through my Samsung audio device.
2. I use the device's microphone to chat with the caller, taking advantage of the noise-cancellation features.
Using Voice Assistants
1. I activate my voice assistant (e.g., Bixby, Google Assistant) using the device's button or voice command.
2. I ask the assistant to perform tasks, such as setting reminders, sending messages, or providing information.
1. I activate my voice assistant (e.g., Bixby, Google Assistant) using the device's button or voice command.
2. I ask the assistant to perform tasks, such as setting reminders, sending messages, or providing information.
Customizing Settings
1. I use the Samsung wearable app to customize my device's settings, such as adjusting the equalizer or turning on/off features like noise cancellation.
1. I use the Samsung wearable app to customize my device's settings, such as adjusting the equalizer or turning on/off features like noise cancellation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Issues with the Bluetooth sub
on April 6, 2025
Posted by: DBEJHA
[This review was collected as part of a promotion.] I have had nothing but issues with my purchase, I always get a check subwoofer issue. I wish we can make this work better. Upset that it does not work as it should. Sound quality is great when it does though
Value
3
Response from Samsung USBy Samsung Solutions, April 7, 2025
Hello DBEJHA,
Thank you for taking a few moments to review the HW-Q800D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a few moments to review the HW-Q800D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sound
on April 5, 2025
Posted by: MyJenk
[This review was collected as part of a promotion.] I use this for movies and music. It has the best surround sound and bass with clear audio. Purchase this model if yoy are interested
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Product doesn’t last
on April 5, 2025
Posted by: NeedSound
I bought this product 15 months ago. Just after the 1 year mark, the sound will not hold. It’s severely muted, tin can like and goes in/out. It’s been paired with a 2023 QN85C and the TV speakers are better than soundbar. Done a full factory reset numerous times and updated the software. Out of warranty with no option to just buy new soundbar without subwoofer. Very disappointing to only get a year out of this give the cost.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, April 7, 2025
Hi NeedSound,
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar. I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar.
You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q800D Soundbar. I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar.
You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound and build quality
on April 2, 2025
Posted by: Hobbit5
[This review was collected as part of a promotion.] Used with a new LG 65" with poor on board sound. Sound quality is amazing and being able to change sound effects for music, sports or movies is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's Amazing
on March 30, 2025
Posted by: Alli4699
[This review was collected as part of a promotion.] **Product Review: Exceptional Sound Quality and Bass**
If you're on the hunt for audio equipment that truly delivers, look no further! I recently purchased this product, and I can confidently say that the sound quality is nothing short of amazing. The clarity and depth of the audio are impressive, making every note and beat come alive.
What really stands out, though, is the bass. It’s powerful and rich, adding a whole new dimension to my listening experience. Whether I'm enjoying my favorite music, watching movies, or playing video games, the immersive sound makes everything more enjoyable.
For the price, this product is definitely worth every penny. I wholeheartedly recommend it to anyone looking to elevate their audio experience. You won’t be disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb bass and reliable options
on March 29, 2025
Posted by: DGonzalez
[This review was collected as part of a promotion.] My first time listening to these brought me joy. I'm a bass player with years plating In live bands, shoes, etc... This purchase enhances everything video, song, game I run through it. Smooth!
Value
5
Written by a customer while visiting Samsung US