Customer reviews from hp.com
HP - Essential Laptop Computer 17.3" HD+ Intel Core i5 8 GB memory;256 GB SSD - Jet black
Average customer rating
4.5 out of 5
4.5
(30 Reviews)
Open Ratings Snapshot
Rating breakdown 30 reviews
5 Stars
19
4 Stars
6
3 Stars
5
2 Stars
0
1 Star
0
83%of customers recommend this product. 
(
10 out of 12
)
Best Buy Privacy Policy
Customer Reviews for HP - Essential Laptop Computer 17.3" HD+ Intel Core i5 8 GB memory;256 GB SSD - Jet black
Customer Rating
5 out of 5
5
HP laptop 17!
on December 28, 2025
Posted by: Blessedby2
from NJ
Verified Purchase:Yes
I’m purchased this during the Black Friday sale and I’m glad I did. I’m not very computer savvy so I wasn’t looking into the details as much as some may. I wanted to replace my old Hp it was over 5yrs old and it was working slower then normal. My main goal was large screen, like my previous one. It’s working perfectly for me. No issues, easy set up. Bright screen ,large keypad (bonus). Very happy I ordered .
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
My first Laptop
on January 10, 2026
Posted by: Jenni W
from Nebraska
Verified Purchase:Yes
Absolutely love this laptop. So glad I choose this one with the 17" screen. Im slowly setting it up with my apps. Its holds a charge for a long time.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Happy with new tech
on January 5, 2026
Posted by: Anonymous
from Prineville Oregon
Verified Purchase:Yes
easy to work with.As a senior computers totally confuses me.This unit is easy and just what I needed.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
Good but I have personal issues with it
on January 12, 2026
Posted by: Anonymous
from Gig Harbor, Wa
Verified Purchase:Yes
Overall this is a good laptop. I installed Mint Linux on it and it runs superfast, boots up in 7 seconds. I can play videos and I dont have a loud fan turn on. I have two issues with it that others might not. One is that the keyboard makes an audible sound when typing, I want a keyboard that is completely silent. The other issue is that lid/screen hinge rotates so that it is below the bottom surface of the laptop. This makes an uncomfortable ridge that hurts my thighs when its on my lap. This means I have to use some kind of 'lap desk' to rest the laptop on. This is a problem with a lot of laptops made by many brands, it bothers me, it might not bother you. One thing I do like is that it is thin, light weight yet feels very stiff and strong.
Written by a customer while visiting hp.com
Customer Rating
3 out of 5
3
Cheap material
on January 14, 2026
Posted by: WARRIOR od CHRIST
from NEW JERSEY
Verified Purchase:Yes
Whatever the material is on thecoutside is not of good quality. My labtop is stained and ruined on the outside from putting a simple wet tissue for a mere minute. If your looking for a metal or handware labtop, this isn't your option.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
speedy
on January 15, 2026
Posted by: Anonymous
from pinw city mn
Verified Purchase:Yes
so far so good
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Lap top
on March 12, 2026
Posted by: Pdak
Verified Purchase:Yes
Excellent product
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
ALMOST PERFECTED
on March 14, 2026
Posted by: WILL3
from Rochester Mi
Verified Purchase:Yes
Perfect in everything except not having touch screen
I would recommend this to a friend!
Written by a customer while visiting hp.com
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