Customer reviews from greenworkstools.com
Greenworks - 24V 15" Brushless String Trimmer, 0.080" Dual Line - Tool Only, Battery and Charger Not Included
Average customer rating
4.4
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
169
4 Stars
43
3 Stars
8
2 Stars
15
1 Star
11
89%of customers recommend this product.
(
187 out of
209)
Customer Reviews for Greenworks - 24V 15" Brushless String Trimmer, 0.080" Dual Line - Tool Only, Battery and Charger Not Included
Customer Rating
2
Assembling instructions poor...the knob to attach the handle is broken
on May 25, 2021
Posted by: All1
from Cincinnati, Ohio
Gender:Female
I had difficulty assembling the trimmer STG304
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
The instructions were poorly issustrated.
The handle knob is not usable it is too short to reach the screw in blot.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello All1,
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Thank you for taking the time to share your experience. We are concerned to read that you experienced an issue during assembly. Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com using the subject line "Help Request: Reviewer Response".
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
This is my first venture into a battery powered weed trimmer.
I couldn’t have gotten a better product I love it .
I also own the corded lawnmower and weed trimmer.
Green works is a company that makes awesome electric devices.I am and will be a customer for life .
I couldn’t have gotten a better product I love it .
I also own the corded lawnmower and weed trimmer.
Green works is a company that makes awesome electric devices.I am and will be a customer for life .
Written by a customer while visiting greenworkstools.com
Posted by: charles s
from VA
Verified Purchase:Yes
outstanding tool at great price point. Perfect for my lawn and gardening needs.
Written by a customer while visiting greenworkstools.com
Posted by: js135
Verified Purchase:Yes
Great little trimmer and edger for a small yard. Adjustable head makes it easy to meet a variety of trimming needs.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quick and Easy
on May 14, 2021
Posted by: klarns
from Mooresville, NC
Gender:Male
My previous edger was an old fashioned manual type that wore you out. My old trimmer's battery had to be recharged 2-3 times in order to complete the job. This battery not only is strong enough to complete the entire job, but it appears to have as much power at the end of the job as it did when I started. This tool allows me to rotate the trimmer for perfect edging along my driveway and sidewalk which makes life easier. Having one tool that does both jobs saves space in my garage too.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
As much as I like the mower from this company, this string trimmer is poorly designed and did not work right out of the box. All string trimmers struggle to feed new line out as it wears, and this one uses the typical 'bump' mechanism where touching the trimmer to the ground (in theory) allows a new length of wire to spool out. All trimmers seem to be susceptible to tangles as they get dirtier/older. The unit I received was pre-tangled right out of the box. I could not pull line off the spool after bumping the release mechanism even using pliers. After taking it apart (and disassembling the spool mechanism) and rebuilding it three times I was only able to trim about 15 feet of sidewalk. Products are only 'green' if they work--performance and durability keep manufactured goods out of landfills. This one fails.
Response from greenworkstools.comBy Greenworks, Customer Care, November 10, 2021
Hello Ed Johnson,
Thank you for taking the time to share your experience and for choosing Greenworks Tools for your lawn care needs! We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this warranty claim.
Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help.
Thank you for taking the time to share your experience and for choosing Greenworks Tools for your lawn care needs! We are sorry to hear that the unit you purchased is not working out for you. We see you have been in touch with our team. We are happy they were able to support you with this warranty claim.
Please know, if you need further support or have any questions do not hesitate to reconnect with us at info@greenworkstools.com or call us at 1-888-909-6757. We would be happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
More convenient than a gas trimmer
on May 10, 2021
Posted by: Anonymous
from Jewett City CT
Gender:Male
Purchased this along with an 10" Greenworks string trimmer to take care of a one acre colonial era cemetery in Connecticut. Works well around all the gravestones and shrubbery. Already have replaced the string spool due to my heavy usage of the trimmer. Also bought a 3 pack of Greenworks replacement spools since I knew I was going to be doing a lot of trimming this year. Found it simple to install the replacement spool. A lot easier to carry around a large area than a heavy gas trimmer since I'm 63 years old.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: David Bosca
Verified Purchase:Yes
.080 string is NOT available for this trimmer. Dont know if bumper line will work.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , May 6, 2021
Hello Davebgolions,
Thank you for your review. We are sorry to hear that you have had less than a great experience with this product so far. This String Trimmer uses only with the nylon cutting line of 0.065" (1.65 mm) diameter. Please follow this link for the compatible spool: https://www.greenworkstools.com/0-065inch-replacement-string-trimmer-spool-69.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear that you have had less than a great experience with this product so far. This String Trimmer uses only with the nylon cutting line of 0.065" (1.65 mm) diameter. Please follow this link for the compatible spool: https://www.greenworkstools.com/0-065inch-replacement-string-trimmer-spool-69.
Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com