Customer reviews from brother-usa.com
Brother - 37-Stitch Computerized Sewing Machine - White
Average customer rating
4.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
42
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
4
100%of customers recommend this product.
(
26 out of
26)
Customer Reviews for Brother - 37-Stitch Computerized Sewing Machine - White
Customer Rating
1
No instructions
on June 23, 2025
Posted by: Nope
Where are the instructions? My bobbin keeps jamming and now the foot has fallen off and I can’t find out how to get it back on. Do better, brother!!!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice Little Machine
on May 9, 2025
Posted by: skalina
It's been awhile aince I had a nice machine and this one fit my needs - simple, great instructions.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Junk!
on April 12, 2025
Posted by: Lori
It stopped sewing, I was told under warranty by Brother but turns out it’s not. Only one year and I’ve had it 18 months. Junk!
Response from brother-usa.comBy Brother Customer Service, July 30, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SM3701
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SM3701
Written by a customer while visiting brother-usa.com
Customer Rating
5
My old machine lasted me 15yrs +
on April 4, 2025
Posted by: Cherie
I've owned a brother machine back in 2008. I had it clear up until last year. The fact that that machine lasted me over 15 years before I had to get a new one, is phenomenal. In the process of preparing my machine., the features made sewing more enjoyable. Also, the instructions educational.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great for beginners
on January 29, 2025
Posted by: Lily
I am very new to sewing and this was the perfect machine for me! I’m mainly making small accessories and clothing items. I haven’t worked with anything thicker than a few layers of fleece so I can’t say if it is good with denim and other heavy duty fabrics, but it handles everything I’ve worked with very nicely so far.
It’s super beginner friendly with a lot of useful features. For example, learning how to thread my machine was a breeze because of the very simple, easy to follow instructions for doing so. You essentially just follow the arrows with your thread. I really love the needle threader, it saves me a ton of time. I often have issues with having to rethread but that very well may just be an error on my part. This machine also has a light over where you work. Even if you don’t get this machine I highly recommend finding a machine that lights your workspace!
Overall I love this machine and would recommend it to anyone who is new to sewing and doesn’t plan on working with heavy duty fabrics often. It’s a fairly simple machine as far as I’m aware but that’s what makes it so easy to use.
It’s super beginner friendly with a lot of useful features. For example, learning how to thread my machine was a breeze because of the very simple, easy to follow instructions for doing so. You essentially just follow the arrows with your thread. I really love the needle threader, it saves me a ton of time. I often have issues with having to rethread but that very well may just be an error on my part. This machine also has a light over where you work. Even if you don’t get this machine I highly recommend finding a machine that lights your workspace!
Overall I love this machine and would recommend it to anyone who is new to sewing and doesn’t plan on working with heavy duty fabrics often. It’s a fairly simple machine as far as I’m aware but that’s what makes it so easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
4
A REAL REVIEW
on January 16, 2025
Posted by: Tim in Tigard Or
I like my SM3701. I have used it for minor sewing such as hemming up jeans and shirts and jacket pockets and pillow cases and a few other little things. I am a 69 years old male and this is my second sewing machine. I had trouble threading the needle and sewing with my old machine but not this one. The only con i have is the foot peddle not reacting to the applied pressure even enough. I would recommend this machine. it's easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good machine
on December 4, 2024
Posted by: Marcy
Although I haven't used my machine much, I like it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
THIS IS ALL YOU NEED
on September 10, 2024
Posted by: BROTHER SM3701
from Guam
LOVE this machine. I have only had it for 2 years and I have made countless projects. It's perfect for a home machine. I feel like I have gone around the world twice with this machine....with no problems! I have made wallets, bags, quilts, shirts, decorations, etc.
Written by a customer while visiting brother-usa.com