Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Navy
Average customer rating
4.7
(3,029 Reviews)
Rating breakdown 3,029 reviews
5 Stars
2,336
4 Stars
560
3 Stars
86
2 Stars
32
1 Star
15
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Navy
Customer Rating
3
Drops WiFi
on November 10, 2025
Posted by: Wifey1981
[This review was collected as part of a promotion.] As soon as I leave my house I can't make a call. Everything has been checked. It remains a mystery.
Value
3
Response from Samsung USBy R&R Team, November 11, 2025
Hey Wifey1981, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We know how important the reliable connection of your device to your carrier and Wi-Fi are to you every day. We have provided a few links to troubleshooting guides to help you with both of these instances. We have also shared a link to the Samsung Support Team if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love love love!
on November 10, 2025
Posted by: Dangersmom
[This review was collected as part of a promotion.] I love this new Galaxy! With the amazing camera and the Galaxy AI that never fails to amaze me I cannot recommend the Galaxy S25 FE more!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Se Ultra
on November 10, 2025
Posted by: MustangMama2007
[This review was collected as part of a promotion.] Love this phone! The Galaxy AI feature is awesome. I've used the feature to edit pics and eliminate people in the background.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really want to win!! I'm faithful customer and alw
on November 10, 2025
Posted by: Eagleheart
[This review was collected as part of a promotion.] Christmas is around the corner would be so awesome to have for myself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 10, 2025
Posted by: BrotherBell
[This review was collected as part of a promotion.] Had it for about 4 years. About to upgrade and it has exactly what I need as a phone. I also like the smaller size
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on November 10, 2025
Posted by: Annoyed1
[This review was collected as part of a promotion.] I was excited to get this upgraded phone but the performance is subpar. It freezes. It's very slow to load web pages and seems to have trouble locating the network or roaming service when not connected to the wifi at home. These problems with freezing and slow loading occurr even when connected to the wifi at home. The desktop is connected to the same wifi and experiences no problem.
Value
1
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Annoyed1, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We know how important your phone is to you every day, and we would love to help you maximize the speed and troubleshoot the freezing of your device. We have provided links to articles to help you with these experiences you mention. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung BEST so far! Way better than an A****i
on November 10, 2025
Posted by: JCDodger
[This review was collected as part of a promotion.] Absolutely love this phone. It takes the best from its predecessors and truly goes one step further. A non-Samsung (we all know who I'm talking about) product is prehistoric to the Samsung! Why choose anything else?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on November 10, 2025
Posted by: Rayne916
[This review was collected as part of a promotion.] Samsung as always been one of top product companies to buy my T.v's and phones. I can honestly say that I am satisfied with my Samsung Galaxy S25Fe. The picture come out crisp and clear. The storage space is great. And the video quality is excellent. I can't forget to mention that I love using Galaxy Ai.
Value
5
Written by a customer while visiting Samsung US