Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Navy
Average customer rating
4.7
(3,029 Reviews)
Rating breakdown 3,029 reviews
5 Stars
2,336
4 Stars
560
3 Stars
86
2 Stars
32
1 Star
15
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 FE 128GB (Unlocked) - Navy
Customer Rating
5
Samsung s25fe review
on March 11, 2026
Posted by: Metamcgee
[This review was collected as part of a promotion.] I love the Ai features on this phone I run a company and I use it all the time it a time savor for sure over all great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has issues w screen freezing as well
on March 11, 2026
Posted by: Halfer2022
[This review was collected as part of a promotion.] I often have issues w websites and apps loading even in good signal...the battery life on this model is the worst I've seen in yrs slow to charge quick to die out...and screen freezing is an issue as well
Value
3
Response from Samsung USBy R&R Team, March 11, 2026
Hi there Halfer2022, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you maximize the speed and battery life of your device, and well as troubelshoot the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you if these experiences continue or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung s25fe
on March 11, 2026
Posted by: Bash5150
[This review was collected as part of a promotion.] The Samsung Galaxy S25 FE is an impressive phone. The display is bright and smooth, making videos, apps, and games look great. The performance is fast and responsive, and the battery easily lasts through a full day of use.
I also really like the camera quality—it takes sharp, detailed photos in different lighting conditions. Samsung did a great job with the design and overall feel of the phone. It’s reliable, powerful, and enjoyable to use every day.
I also really like the camera quality—it takes sharp, detailed photos in different lighting conditions. Samsung did a great job with the design and overall feel of the phone. It’s reliable, powerful, and enjoyable to use every day.
Value
3
Response from Samsung USBy R&R Team, March 11, 2026
Hey Bash5150, we appreciate your feedback on your Samsung Galaxy S25 FE. We are so happy to hear that you are overall pleased with the usage and features available on your new device. We have provided a link to the complete manual for your device to help you maximize your experience, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions arise as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone better then most
on March 11, 2026
Posted by: Charlie420
[This review was collected as part of a promotion.] Greatest phone by far besides the S26 Samsung has made this phone does everything you want it to do and more wanna listen to music while working on other apps go ahead this phone will handle anything ypu wanna throw at it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Picture, video, are the most disgusting and poor
on February 25, 2026
Posted by: Abuelamita
Camera is so annoying and captured an image blurry and could no clear or visible even 2 feet closely 🤔. I have been a samsung user. But this is not even an camera feature from Samsung.. ai for what purposes.
Response from Samsung USBy R&R Team, February 25, 2026
Hey Abuelamita, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We know how frustrating it can be when you have a device that is not meeting your expectations. We have provided links to two articles to help you with the available camera features and settings, as well as troubleshoot the blurry photos you mention experiencing. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on February 23, 2026
Posted by: Not impressed
from Texas
Expertise:Intermediate
Curious if I got a bad phone or what but the camera/video quality is seriously horrible. Lower quality than my previous s9 plus phone. Also annoying updates that automatically install dumb game apps.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, February 24, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to resources to help you with the different camera settings and features available on your device for the best possible photos and videos. We have also shared a link to the Samsung Support Team for your convenience if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
DIm dim dim
on February 8, 2026
Posted by: gman
Biggest and most obvious issue is the display. It is simply too dim. For a phone supposedly able to compete with the 'flagship' phones it is not even in the same league. The lack of brightness means all definition and contrast is lost even on the most basic of tasks. There is no need to have the most expensive screen technology if the amount of nits is simply too low to see it. Screen is really unwatchable.
Everything else works smoothly as it should.
Everything else works smoothly as it should.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, February 9, 2026
Hi Gman, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We are pleased to hear the device overall is operating smoothly, and we would love to help you best align the settings to your preferences. We have provided a link to the full device manual to help you with all of the different display setting options available to best align to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome experience so far
on February 5, 2026
Posted by: DB8228
Expertise:Expert
The device is working better than I expected. The display is gorgeous, the camera is as good as expected and the processing power isn't the best but it's not bad at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey DB8228, thank you for your feedback on your Samsung Galaxy S25 FE. We couldn't be happier to hear that you are having such a great experience with your device, and that it is exceeding all of your expectations. We have provided a link to the Samsung Support Team for your convenience. They can assist you if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US