Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,436 Reviews)
Rating breakdown 5,436 reviews
5 Stars
4,252
4 Stars
897
3 Stars
193
2 Stars
45
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Great but lots of glitches
on May 25, 2026
Posted by: soccerfan234
[This review was collected as part of a promotion.] Takes great pictures and AI is incredible however apps often look or touchscreen stalls and you have to clear out and select or restart app. Battery charge sometimes slow and warms up.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there scocerfan234, we appreciate you sharing your experience of your Samsung Galaxy S25. We know how frustrating it can be when your device is not meeting your expectations in speed or responsiveness. We have provided links to resources to help you maximize the speed and troubleshoot the occasional lag you mention experiencing with the display. We have also provided links to articles to help you with the temperature and charging speed of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Customization, chat bubbles, face id and touch id
on May 25, 2026
Posted by: Koola99
[This review was collected as part of a promotion.] I use my phone to message, call, doordash, media, YouTube and music plus android auto, I love how Google maps works like magic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pthie Phone has great carma features
on May 25, 2026
Posted by: Marvelvarbe
[This review was collected as part of a promotion.] Gemmi AI is super easy to use and helpful with food recommendations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Samsung product
on May 25, 2026
Posted by: VegasRider
[This review was collected as part of a promotion.] The device is above board, with features other phones dont come close to. The Galaxy AI is unmatched. I use my phone for every area of life. I use it for my personal, work, & school. It never has any issue handling the work load I have it carry. There is never an issue with the apps, they run flawlessly, & I require a lot of them. Ive been a Samsung Galaxy owner for decades & I know I will continue to be because what they produce is absolute quality that rivals any competition, bar none.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.
on May 25, 2026
Posted by: Nia1988
[This review was collected as part of a promotion.] I updated my samsung a few months ago to the s25 from the s22. The s25 has way more features and is better quality. The camera is more clear and so is the videos. Has more space in the memory to store things. I just love this phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greay phone love it
on May 25, 2026
Posted by: B25Chevy
[This review was collected as part of a promotion.] Galaxy AI is awesome doing great things with it. This phone has been doings great marvels for me. Hope you guys keep doing great products like these for the customers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on May 25, 2026
Posted by: Buryzbbyr
[This review was collected as part of a promotion.] Galaxy AI is hit or miss. Sometimes it catches the wrong task and just gets confused.
Use it for the usual stuff: streaming, reading etc. It's perfect for all other use cases. The size is great for one handed operation as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features like wireless power sharing
on May 25, 2026
Posted by: 420friendly
[This review was collected as part of a promotion.] I use my galaxy daily for everything. The galaxy ai helps me take great pictures and organize my daily routine. The wireless power sharing is really cool and it takes great photos
Value
5
Written by a customer while visiting Samsung US