Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,939 Reviews)
Rating breakdown 5,939 reviews
5 Stars
4,657
4 Stars
977
3 Stars
206
2 Stars
46
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Slow Charging
on June 4, 2025
Posted by: Noonelikeschangelol
[This review was collected as part of a promotion.] Seems ok, just got it, but it definitely charges SLOW...
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Noonelikeschangelol, we appreciate your feedback on your Samsung Galaxy S25. We would love to help you maximize your experience with the device and enhance the charging speed of your device. We have provided a link to an article that will highlight the charging power you would need to have the fast charging speeds you are seeking. We have also provided a link to the Samsung Support Team if this experience continues or you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Product!
on June 4, 2025
Posted by: Nisemoto
[This review was collected as part of a promotion.] This is an awesome upgrade from my s20. I love that it is not too big like the other models. The camera is great too, pictures and videos are so clear. Easy to use and edit as necessary. The Galaxy AI is a cool new feature, I have not used it yet but I'm sure I will!
Value
5
Written by a customer while visiting Samsung US
Posted by: pierrot
Verified Purchase:Yes
its great. hate the ai features though, it's unneeded and noone asked for it. please stop emailing me.
Written by a customer while visiting Samsung US
Customer Rating
5
The AI search is amazing
on June 4, 2025
Posted by: Phanic007
[This review was collected as part of a promotion.] The Galaxy AI search redefines the way I search for almost anything, from auto parts and sports cards to pictures of places. It's super easy to use; circling the image you want to look up is phenomenal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I really like the phone
on June 3, 2025
Posted by: Lojo7385
[This review was collected as part of a promotion.] I really haven't used AI much as of yet just now getting into it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Text app bad. Sound quality worse.
on June 3, 2025
Posted by: MonkeyMomRDA
[This review was collected as part of a promotion.] I do not use AI so it bothers me. I feel like the sound quality when listening to music, videos, etc. sounds more like static when it use to be clear. The text app that comes on the phone is missing MANY of the features I used on my last Galaxy S23 and S24 phones.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey MonkeyMomRDA, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing. We have provided a link to the full device manual to help you with the features in messaging you feel are missing or have been changed. We have also provided a link to a few articles to help you with the speakers of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Its the best!
on June 3, 2025
Posted by: AlphaI3itch
[This review was collected as part of a promotion.] Definitely a Samsung lover for life! Never cease to make me happy!
Value
5
Written by a customer while visiting Samsung US
Posted by: Harold
from Lancaster, OH
Expertise:Intermediate
Verified Purchase:Yes
This phone has an amazing screen, takes great pics
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US