Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,306 Reviews)
Rating breakdown 5,306 reviews
5 Stars
4,150
4 Stars
876
3 Stars
187
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Why mess with it?
on April 28, 2025
Posted by: Mackdaty
Messaging app has "new and improved" features. I just want to have a quick link to my favorites which is no longer at the top of recents. The " tiny" battery life percentage icon in the top left is not adjustable for size and the font is uncolored and left clear which renders it unreadable with light backgrounds.
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Mackdaty, we appreciate your feedback on your Samsung Galaxy S25. We understand how important the usage of your device is to you every day, and wanting to best align the settings and capabilities to your preferences. We have provided a link to the complete manual for your device to help you discover the capabilitie and adjust the settings at your convenience. We have also provided a link to the Samsung Support Team if you prefer one on one assistance from our team of experts through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
S25 is terrible
on April 25, 2025
Posted by: Lapsoo
My last gr8 Samsun' was S10E. Since then I ve got S22 & S25 now. The last 2 are terrible phones which I hate
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
Generaly Samsung's going down hill
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Lapsoo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you best align the settings of your device to your preferences. We have provided a link to the full device manual to help you with any available customizations. For the screenshot if the button presses are uncomfortable for your hand, you can use a swipe gesture across the screen with the side of your hand to capture a screenshot with ease. We have lastly shared a link to the Samsung Support Team if you ever have questions about your Samsung products.Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst upgrade
on April 25, 2025
Posted by: Chris
Worst upgrade ever! Please undo it. Absolutely HATE it!
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Chris, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you every day and we are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we have provided links to the full device manual and the Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
upgrade from my last 3 phones 4 realz
on April 24, 2025
Posted by: Galaxy Defenders
Really a good phone and I am just Really glad I have more money 🤑 "I'm loving it"..he ❤️ he will not be forgotten and I will never forget the favor. Seriously I am going to pay him back.
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate your feedback on your new Samsung Galaxy S25. We are thrilled to hear that you are so pleased with your new device, and finding it so useful for your every day. We have shared a link below to your manual to help you fully discover the capabilities and integrate the features of Galaxy AI in to your usage. We have also provided a link to the Samsung Support Team to offer one on one assistance if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Bad advice
on April 20, 2025
Posted by: James
I continue to get updates that mess me up. I have to seek advice as to change things back. The latest suggested i swipe to view most popular apps. Out of curiosity, I did and completely lost my Home screen setup. Now I can't even make calls
Response from Samsung USBy R&R Team, April 21, 2025
Hey James, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team to offer one on one assistance with your updates and settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S35
on April 20, 2025
Posted by: Drken
I love my s25..was an upgrade from s10...should have done it sooner !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Hey Drken, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are ecstatic to hear how pleased you are with the upgrade to your device, and are finding it so amazing. We have provided a link to the full device manual to help you fully discover the capabilities of your device, including the features of Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal phone in every way
on April 18, 2025
Posted by: TheHankster
from Louisville Kentucky
Expertise:Intermediate
Extraordinary in every in hardware and software. Ease of use. Phenomenal features i have had it a month and still learning new features
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey TheHankster, thank you for sharing your experience of your Samsung Galaxy S25 with us. We love hearing how extraordinary you are finding your new device, and finding new ways to use it all the time. We have provided a link to the full device manual to help you further explore your device, and another to the Samsung Support Team. These experts can work with you one on one if any questions arise as you continue using your phone, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Happy with forced change
on April 18, 2025
Posted by: KRamirez
Expertise:Intermediate
After almost 4 years, my Note 20 started giving warnings that it was ready to break up (suspiciously after an upgrade).
I greatly enjoy my S25. It continues with the features of my Note 20 (minus the pen) and goes further. My favorite is the camera feature. As a teacher, I'm able to capture information from PDs, PLCs and various other meetings without having to write notes. I'm also able to easily get to my docs. Then I love the ease of sending messages to my fellow teachers with not just your regular text but also pics, voice messages and videos. However the organization in my messages is not as user friendly as in the past. The battery life is great but the charge feature is a little wonky. Sometimes it will initially recognize my charger and then a few minutes later not. This is concerning since I use a Samsung charger.
I loved the ease in transitioning my apps and preferences to the new phone.
I greatly enjoy my S25. It continues with the features of my Note 20 (minus the pen) and goes further. My favorite is the camera feature. As a teacher, I'm able to capture information from PDs, PLCs and various other meetings without having to write notes. I'm also able to easily get to my docs. Then I love the ease of sending messages to my fellow teachers with not just your regular text but also pics, voice messages and videos. However the organization in my messages is not as user friendly as in the past. The battery life is great but the charge feature is a little wonky. Sometimes it will initially recognize my charger and then a few minutes later not. This is concerning since I use a Samsung charger.
I loved the ease in transitioning my apps and preferences to the new phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Hi KRamirez, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that you are pleased with the usage of your new phone, and finding so many useful features with Galaxy AI to streamline so many daily tasks. We have provided a link to your full device manual to help you with the settings of your messages. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US