Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,405 Reviews)
Rating breakdown 5,405 reviews
5 Stars
4,230
4 Stars
890
3 Stars
191
2 Stars
45
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Downgraded
on June 12, 2025
Posted by: JorgeL
Went from S10 to S25... noticiable lower quality screen.. No micro sd card slot.. No headphone j
jack. I only upgraded because of a broken microphone on my S10. When I am ready to upgrade again will definately look for something other than Samsung if their future is to downgrade phones. The S25 is also more blocky as if trying to emulate iphones. Not a fan of it.
Im a photographer shooting mostly wildlife. I use a high resolution camera and shoot 4k video..all my pictures look "less detailed or sharp" on the S25.
jack. I only upgraded because of a broken microphone on my S10. When I am ready to upgrade again will definately look for something other than Samsung if their future is to downgrade phones. The S25 is also more blocky as if trying to emulate iphones. Not a fan of it.
Im a photographer shooting mostly wildlife. I use a high resolution camera and shoot 4k video..all my pictures look "less detailed or sharp" on the S25.
Response from Samsung USBy R&R Team, June 12, 2025
Hi there JorgeL, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand that upgrading to a new device can take some adjustment time as you learn new features and ways to have the experiences you are seeking. While the micro SD card option has been removed, cloud based storage expansion is an option, and can even help you keep all of your photos and videos available across your ecosystem of devices. If you prefer wired headphones to Bluetooth, you can also continue to use them with the addition of a USB-C to headphone jack adapter you would plug in to your charging port. We have also shared links to the full device manual and Samsung Support Team to offer additional assistance with the features and settings. Lastly, we have provided a link to an article to help you with the settings of the camera of this device to help capture truly stunning photos and videos. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AI more seamless
on June 12, 2025
Posted by: Pixieduster
[This review was collected as part of a promotion.] Great processor plus additional memory makes the operating system process more information in less time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase of 2025
on June 11, 2025
Posted by: Joseph
[This review was collected as part of a promotion.] The Samsung Galaxy S25 is by far my favorite purchase of the year. I am not one that is usually blown away by new tech, but the Galaxy AI is incredible! The user interface is clean and easy to navigate in; it's fast and completes complicated requests that other tech companies AI often struggle with.
The camera quality is unmatched in clarity and definitely worth checking out the new features.
For a phone that I wasn't expecting to be much more than my previous, I was very impressed.
Great work Samsung.
The camera quality is unmatched in clarity and definitely worth checking out the new features.
For a phone that I wasn't expecting to be much more than my previous, I was very impressed.
Great work Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome.
on June 11, 2025
Posted by: Pondbear22
[This review was collected as part of a promotion.] The phone and its ease of use is really nice and makes using the AI intelligence much quicker amd easier to process results.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone. The best one made so far!
on June 11, 2025
Posted by: Katb420
[This review was collected as part of a promotion.] Service is amazing. Data is unbelievably fast. The AI feature is awesome as well. Very accurate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy AI features
on June 11, 2025
Posted by: Feutze
[This review was collected as part of a promotion.] Upgraded from the S21 and I'm really enjoying the Galaxy S25 so far. The screen is super crisp, it's fast, and the battery easily gets me through the day. I'm especially liking the new Galaxy AI features and the Circle to Search tool—surprisingly useful and smooth to use. Overall, it feels like a solid upgrade with thoughtful improvements that actually make a difference day-to-day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gradual improvement.
on June 11, 2025
Posted by: Donquijote
[This review was collected as part of a promotion.] Battery life and responsiveness have been improved. The size also seems perfect for me. However, my brand new phone suddenly stopped charging via fast charge. It seems an intermittent problem.
Value
4
Response from Samsung USBy R&R Team, June 11, 2025
Hi there Donquijote, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear that you are pleased with the enhanced features and capabilities of your device. We have provided a link to the Samsung Support Team if you are ever interested in assistance with the charging speed or any additional features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The features in this device's AI are exceptional.
on June 11, 2025
Posted by: Carlos4921
[This review was collected as part of a promotion.] The AI functions in my Galaxy phone are delightful when searching for information about any topic. Streaming is flawless and the internet is very fast!
Value
5
Written by a customer while visiting Samsung US