Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,405 Reviews)
Rating breakdown 5,405 reviews
5 Stars
4,230
4 Stars
890
3 Stars
191
2 Stars
45
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Great storage
on June 13, 2025
Posted by: Mapsters
[This review was collected as part of a promotion.] I use my Samsung s25 for gaming and streaming i love the vastness of the product and amount of storage I have
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
These phones are really starting to go downhill
on June 13, 2025
Posted by: Tcapp
from Nebraska
Verified Purchase:Yes
It's hard to judge the actual phone because the software sucks. The battery drains so fast, my headphones cut in and out when on bluetooth, the speakers are quiet. I only had my s24 Plus for a year and decided to trade it in because that phone was an actual nightmare. So I will say this one is better than the 24 but I'd rather just go back to my s21 honestly.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, June 16, 2025
Hey Tcapp, thank you for your feedback on your Samsung Galaxy S25. We understand how important your phone is to you every day, and we would love to help you resolve any frustrations you are experiencing. We have provided links to articles to help you with the volume of your device, connection to your headphones, and battery life of your device. We have also provided a linkt o the Samsung Support Team if you continue to experience frustrations or ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone I have ever owned
on June 13, 2025
Posted by: Briarer
[This review was collected as part of a promotion.] When I first got this phone I immediately saw the features of Galaxy AI. I thought, "oh thats kind of cool, I'll probably never use it." But I do. All. The. Time.
Every single day I hold down my power button and ask Gemini a question. On top of the AI, I got pleasantly surprised at all the features. My favorite is Spotify's features on the phone.
Its smooth. The screen is bright. The speaker sounds as loud as an actual speaker. The width is perfect. The camera's are gorgeous.
I would 100% recommend the phone. My whole family got this phone after I did because it was so good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new AI is amazing !
on June 12, 2025
Posted by: Phanic
[This review was collected as part of a promotion.] I have been using the AI search punction looking up old sports cards to see there value which has been amazing i can quickly look up any card instantly !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone with no major drawbacks
on June 12, 2025
Posted by: Clay2357
[This review was collected as part of a promotion.] Galaxy AI is useful, but not the most important feature of the Galaxy S25. The best part of this phone is it's stability and performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is fast and reliable. Easy to use.
on June 12, 2025
Posted by: hinescl9
[This review was collected as part of a promotion.] Galaxy AI helps me stay organized with my real estate business. The ease of the reminders app allows me to effectively plan my daily schedule and make sure I stay task oriented throughout the day. Overall I thoroughly enjoy my S25 and would recommend it to others.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what I expected! And a lot more
on June 12, 2025
Posted by: MovieMasterXXL
[This review was collected as part of a promotion.] Major upgrade from my 5 yr old 1+ phone. Battery life is phenomenal! I'm really amazed by how quickly I was able to move over everything with smart switch. Some AI features are great including the translate option. Others like the photo enhancement stuff are a bit gimmicky. Overall very happy with my new phone! Love the Coral color too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As usual, Galaxy series doesn't disappoint!!
on June 12, 2025
Posted by: Samsungjoe
[This review was collected as part of a promotion.] From the opening of the box, I could tell this was a premium made product. It feels good in my hand. Light but heavy enough to know it is made well.
After powering on my S25, the transition was seamless, and I got started using Bixby and Galaxy AI right away. These tools are helping organize and be in control. I am on my phone alot using Twitter, playing TopWar, emails and text as well as streaming.
The screen is crystal clear as the dynamic AMOLED should be. The Now Review morning and night time review at the bottom of the lock screen is one of my favorite features as it helps organizing my day to day.
Very thankful and excited to continue with this device! Would recommend, 10/10!
Value
5
Written by a customer while visiting Samsung US