Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,445 Reviews)
Rating breakdown 5,445 reviews
5 Stars
4,259
4 Stars
898
3 Stars
193
2 Stars
46
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Good phones
on June 30, 2025
Posted by: Pocas76
[This review was collected as part of a promotion.] Good phone I like alot and faster and better benefits , take good pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy with the phone
on June 30, 2025
Posted by: WickedAngel
[This review was collected as part of a promotion.] I upgraded to a Samsung Galaxy S25 after having my Samsung A51 for the last 5 years. So far, I really like the phone. I use my phone for literally everything. From paying bills, to streaming shows and videos, I love how fast it loads. There is plenty of room for my pictures and videos.
The only complaint, the battery seems to die super fast and I have to charge my phone before the end of the day.
The only complaint, the battery seems to die super fast and I have to charge my phone before the end of the day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
We love our Samsung product.
on June 30, 2025
Posted by: Rachele
[This review was collected as part of a promotion.] I love all samsung products, from our phones, tables, watches, Television, and even our washer and dryer are samsung. I do utilize all the smart connections with the products. I trust the products because they've well made, and dependable This company has been around for 87 years!
Thank you for keeping our home connected.
Thank you for keeping our home connected.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best cellphone I have ever had.
on June 30, 2025
Posted by: SemperFi
[This review was collected as part of a promotion.] This phone is great. The Ai is on point. I ask and it is spot on. The phone arrived before expected. The battery lfe is an all day affair. So glad I upgraded
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features. Durability is not good
on June 30, 2025
Posted by: QTEE78
[This review was collected as part of a promotion.] Galaxy AI is nice. I like the options and anticipation of the AI features when I am searching for things.
Durability is not good. My fingerprint pad doesn't work. Hasn't work since I got my phone. Storage is nice.
Durability is not good. My fingerprint pad doesn't work. Hasn't work since I got my phone. Storage is nice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good phone
on June 30, 2025
Posted by: Tholin1130
[This review was collected as part of a promotion.] Features and cameras are great but connection for both cellular and wi fi is terrible. Drops calls , poor service. Hard to hear conversations. Tried sending it back to provider within their return time and said it was a hardware issue and I had to send a brand new phone in to be serviced. Makes no sense.
Value
2
Response from Samsung USBy R&R Team, July 2, 2025
Hi Tholin1130, thank you for your feedback on your Samsung Galaxy S25. We know how important the reliable connection of your device is to you every day, and we would love to assist you in troubleshooting this matter at your convenience. We have provided links to articles to help you with the connection to your carrier and Wi-Fi. We have also provided a link to the Samsung Support Team if this experience continues with your device, and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this phone
on June 30, 2025
Posted by: Rickybobby
[This review was collected as part of a promotion.] Use it mainly for gaming and pictures, the new Galaxy AI is a great feature to help with everything I do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fast and has fantastic features!
on June 30, 2025
Posted by: Bankai13
[This review was collected as part of a promotion.] I love my new galaxy s25, even with galaxy AI, helps me keep track of my duties, schedules and alarms for important events.
The gaming visual is outstanding marvelous! Graphics and sound waves are amazing!
My while phone style has changed completely, I would So recommend anyone with a galaxy or android to switch to S25 or newer models!
They are simply amazing!!!
The gaming visual is outstanding marvelous! Graphics and sound waves are amazing!
My while phone style has changed completely, I would So recommend anyone with a galaxy or android to switch to S25 or newer models!
They are simply amazing!!!
Value
5
Written by a customer while visiting Samsung US