Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,329 Reviews)
Rating breakdown 5,329 reviews
5 Stars
4,184
4 Stars
885
3 Stars
185
2 Stars
41
1 Star
34
84%of customers recommend this product.
(
74 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
4
We love our Samsung product.
on June 30, 2025
Posted by: Rachele
[This review was collected as part of a promotion.] I love all samsung products, from our phones, tables, watches, Television, and even our washer and dryer are samsung. I do utilize all the smart connections with the products. I trust the products because they've well made, and dependable This company has been around for 87 years!
Thank you for keeping our home connected.
Thank you for keeping our home connected.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best cellphone I have ever had.
on June 30, 2025
Posted by: SemperFi
[This review was collected as part of a promotion.] This phone is great. The Ai is on point. I ask and it is spot on. The phone arrived before expected. The battery lfe is an all day affair. So glad I upgraded
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features. Durability is not good
on June 30, 2025
Posted by: QTEE78
[This review was collected as part of a promotion.] Galaxy AI is nice. I like the options and anticipation of the AI features when I am searching for things.
Durability is not good. My fingerprint pad doesn't work. Hasn't work since I got my phone. Storage is nice.
Durability is not good. My fingerprint pad doesn't work. Hasn't work since I got my phone. Storage is nice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good phone
on June 30, 2025
Posted by: Tholin1130
[This review was collected as part of a promotion.] Features and cameras are great but connection for both cellular and wi fi is terrible. Drops calls , poor service. Hard to hear conversations. Tried sending it back to provider within their return time and said it was a hardware issue and I had to send a brand new phone in to be serviced. Makes no sense.
Value
2
Response from Samsung USBy R&R Team, July 2, 2025
Hi Tholin1130, thank you for your feedback on your Samsung Galaxy S25. We know how important the reliable connection of your device is to you every day, and we would love to assist you in troubleshooting this matter at your convenience. We have provided links to articles to help you with the connection to your carrier and Wi-Fi. We have also provided a link to the Samsung Support Team if this experience continues with your device, and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this phone
on June 30, 2025
Posted by: Rickybobby
[This review was collected as part of a promotion.] Use it mainly for gaming and pictures, the new Galaxy AI is a great feature to help with everything I do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fast and has fantastic features!
on June 30, 2025
Posted by: Bankai13
[This review was collected as part of a promotion.] I love my new galaxy s25, even with galaxy AI, helps me keep track of my duties, schedules and alarms for important events.
The gaming visual is outstanding marvelous! Graphics and sound waves are amazing!
My while phone style has changed completely, I would So recommend anyone with a galaxy or android to switch to S25 or newer models!
They are simply amazing!!!
The gaming visual is outstanding marvelous! Graphics and sound waves are amazing!
My while phone style has changed completely, I would So recommend anyone with a galaxy or android to switch to S25 or newer models!
They are simply amazing!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone
on June 30, 2025
Posted by: GardenAndWorkin
[This review was collected as part of a promotion.] I used my Galaxy S25 for work, running Teams and Outlook. And for everyday life at home. I like to take pictures of my gardens, search seedlings and use Galaxy AI features to determine what is growing. It does OK for the most part. It has crashed a few times. I also like to edit pictures of friends and night sky. I expected a little more for the S25 "Galaxy AI" features. I do have issues calling sometimes and have to reset the phone. This happens more often then I would like. Not related to service, it is when I have full service.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It was a great Phone
on June 30, 2025
Posted by: Kittu123
[This review was collected as part of a promotion.] The mobile phone was a great quality design, combining a quality interface, spectacular camera, great performance, and absolutely Galaxy AI for various purposes, from photo editing and searching to analyzing the data and call and chat assistance. Another best thing about this mobile phone is it's a small, handy mobile phone we can use single-handedly and very comfortably. I observed that the battery performance was very good.
Value
5
Written by a customer while visiting Samsung US