Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,461 Reviews)
Rating breakdown 5,461 reviews
5 Stars
4,275
4 Stars
901
3 Stars
192
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Great phone
on July 31, 2025
Posted by: Sixxpointfive
[This review was collected as part of a promotion.] The galaxy ai is a great format with amazing pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the compact size and easy setup
on July 31, 2025
Posted by: Android4Ever
[This review was collected as part of a promotion.] Got to replace my old s21 and love how easy it was to transfer contacts and apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I think it needs some more work.It's not what I th
on July 31, 2025
Posted by: Fairchild
[This review was collected as part of a promotion.] In the AI I don't like it very much on this phone.It's not as good as Google or when you use.Hey google is better than gemini
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hey Fairchild, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team and your complete manual to help you with the settings and capabilities of your device, and assist you directly if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone and quality!
on July 31, 2025
Posted by: EvilRyu
[This review was collected as part of a promotion.] The Samsung S25, released in February 2025, offers a compact flagship Android experience with top-tier performance from its Snapdragon 8 Elite chip and a generally strong camera system, though some reviews note slight over-brightening. Its display is bright and responsive, and battery life is solid. While the design is largely unchanged from previous models, the S25 excels in its AI features and long-term software support.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issue is frustrating
on July 31, 2025
Posted by: Bee00
Though i like the comfort of the phone by how it feels when held and looks, i should have done further research by others regards to their reviews on online forums and social media reviews because the phone over heats for to it's snapdragon 8 elite chipset so i had to do a buyer's remorse and got another one of the same kind. Well, my replacement is much better but slightly heats sometimes
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Bee00, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and capabilities of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to offer their expertise any time you are interested. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful and Compact
on July 31, 2025
Posted by: VulcanX0830
[This review was collected as part of a promotion.] Purchased the S25 in blue. I was hesitant going into it because im used to owning the Ultra variants. Within the first 15 minutes of setting up the phone I was pleasantly surprised. The base model has 12GB of RAM and thats plenty for most people. I consider myself a power user and do alot of editing, soreadsheets, etc. This phone handles all those tasks with ease. On top of that the one thing that I though would be the deal breaker for me, turned out to be a key strength. Im talking of course about it's size. It fits in my pants pocket safely and comfortably unlike the ultra variants in the past. I couldn't recommend this device enough. From an experienced Samsung savant, to someone just barely jumping into the world of mobile phones, the Galaxy S25 is sure to make anyone grateful they decided on this device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
All the features in this are ahead of its time
on July 30, 2025
Posted by: Bestbuyerschoice
[This review was collected as part of a promotion.] It is ahead of its time but up to speed as always good fast and reliable service too and it is also a really well done work for the 1st artificial intelligence capabilities its an a.i. phone and its features is so shockingly simple that you basically can ask the chat bot anything and it will in seconds give you the answers even write it out or draw it for me wow is the word write Samsung is so awesome with thus phone and its display is so nice I'm talking nanocell OLED 8K on its way to 12k definition is in the package
Value
3
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Bestbuyerschoice, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the enhanced features and usage of your device. Please, don't hesitate to reach out to us again any time you have questions or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my new Galaxy S25—so easy and fun!
on July 30, 2025
Posted by: lovelylifeoflizzi
[This review was collected as part of a promotion.] I recently got the Samsung Galaxy S25 (just the standard version), and I have to say, I love it! It's incredibly easy to use and packed with so many helpful features. The transition from my previous Galaxy series to this one was super smooth, and I found it really intuitive to discover both familiar functions and new features I hadn't explored before. I'm excited to keep exploring everything this phone can do!
Value
5
Written by a customer while visiting Samsung US