Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,461 Reviews)
Open Ratings Snapshot
Rating breakdown 5,461 reviews
5 Stars
4,275
4 Stars
901
3 Stars
192
2 Stars
44
1 Star
49
88%of customers recommend this product. 
(
141 out of 161
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
4 out of 5
4
The screen is great
on July 31, 2025
Posted by: Momof4
[This review was collected as part of a promotion.] I re a lot like the size and clearness of the screen. I haven't had the phone long and am still figuring it out but so far so good!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi Momof4, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear how pleased you are with the display quality and inital usage of your device. We have provided a link to the compelte manual for your device for your convenience to help you explore the full capabilities. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has awesome features. I love the cam
on July 31, 2025
Posted by: Bertabuysalot
[This review was collected as part of a promotion.] I love this phone alot. I l9ve the graphics and the streaming features. I also like the sound capabilities and how it has an automatic playback. The video quality is even better than the picture quality. And all the edit features are beyond cool and epic. I would totally recommend this phone for Anybody considering a nice phone that you can depend on. The battery life is u comparable to anyone else I know.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on July 31, 2025
Posted by: MotherLove06
[This review was collected as part of a promotion.] I like the Galaxy AI feature. I use my phone for personal, business, and school.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone
on July 31, 2025
Posted by: Rexman2019
[This review was collected as part of a promotion.] Galaxy AI is very good with photos and helping me research. The phone itself is very sleek, powerful and good. But I wish it had more power and battery life.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great cell phone
on July 31, 2025
Posted by: QueenFuell
[This review was collected as part of a promotion.] Amazing space for apps and great speed. Slim phone is also easy to hold.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 1, 2025
Hey QueenFuell, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the speed, capacity, and size of your phone. We have provided a link to an article to help you discover additional features like Galaxy AI and integrate them in to your usage. We have also shared a link to the Samsung Support Team to answer any questions that may come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It comes with too many apps that you can't get of.
on July 31, 2025
Posted by: Helenredsheads
[This review was collected as part of a promotion.] I don't know how to use ai.
Not sure if I like it.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there Helenredsheads, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know getting a new device can come with a bit of a learning curve and we would love to help you align the settings and integrate all of the amazing features in to your usage. We have provided links to the complete manual for your device as well as to the Samsung Support Team to help you with the different features and settings, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on July 31, 2025
Posted by: Kaine
Expertise:Intermediate
Verified Purchase:Yes
Great phone! Really loving it. Very easy to use and transfer all my stuff to my new device. Long battery life (i was charging my old phone multiple times a day).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features!
on July 31, 2025
Posted by: Mango86
[This review was collected as part of a promotion.] What a great phone! Everything you need in a phone is right here. I'm able to keep in contact with family and friends easily, no interruptions. Streaming my favorite shows and content seamlessly without any issues. Able to work and take care of business daily.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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