Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,463 Reviews)
Rating breakdown 5,463 reviews
5 Stars
4,276
4 Stars
901
3 Stars
193
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Great Phone, But Secure Folder Transfer Failed
on August 2, 2025
Posted by: Sumguyiguess
[This review was collected as part of a promotion.] I’m giving the Galaxy S25 3 stars mainly due to major issues transferring data from my old S22, especially with Secure Folder. I relied heavily on this feature for storing sensitive files, but after the upgrade, I found out that the encrypted data couldn't be read on the S25. The system just labeled everything as incompatible. I tried using an external USB drive as suggested in a Galaxy AI forum and followed a YouTube tutorial to manually transfer app data. Unfortunately, that made things worse—most files were unreadable and now appear as junk files on my new device.
Even worse, I can’t delete those unusable files without doing a full factory reset. I ended up manually copying individual files from the drive to the new phone instead of using app-level transfers, but it was a tedious process. Now I have nearly 10GB of unusable storage filled with corrupted files. Galaxy AI has some amazing features, but Samsung really needs to improve compatibility and secure data transfer options between Galaxy devices.
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hi there Sumguyiguess, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear you are overall pleased with the usage of your new device, and have been able to successfully transfer your needed data to your new device. We have provided a link to the Samsung Support Team to offer assistance in removing the files that are unusable on your phone, and answer any additional questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
5 Stars Best
on August 2, 2025
Posted by: DragonButterfly
[This review was collected as part of a promotion.] I use my phone for everything and run a couple different business, it helps keeping up with it. Offering training videos and questions answered on the spot and the AI helps with driving while still needing to use my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone survey
on August 2, 2025
Posted by: Becaroc
[This review was collected as part of a promotion.] Beautiful phone nice camera the movies look amazing on the cell
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection
on August 2, 2025
Posted by: Magnus
[This review was collected as part of a promotion.] Awesome phone, does everything I need and more. And Galaxy AI is a really great tool as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice experience so far
on August 2, 2025
Posted by: Andrew
[This review was collected as part of a promotion.] The galaxy ai is awesome and can't wait to use it more. Fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing product would and have definitely recmend
on August 2, 2025
Posted by: Lilly302
[This review was collected as part of a promotion.] Amazing use every day
Helps me keep track of time
Almost never glitches
Helps me keep track of time
Almost never glitches
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice and sleek
on August 2, 2025
Posted by: Sam9284
[This review was collected as part of a promotion.] This is a great phone with its crystal clear camera and great zoom and picture quality. The battery life last a whole day and fits perfectly in my hands. The Galaxy AI features are also a time saver.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone provides everything I need and is very
on August 2, 2025
Posted by: Hipitch
[This review was collected as part of a promotion.] I absolutely love my phone. Everything about it is great. I would never want to use any other brand.
Value
5
Written by a customer while visiting Samsung US