Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,981 Reviews)
Rating breakdown 5,981 reviews
5 Stars
4,688
4 Stars
986
3 Stars
207
2 Stars
47
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Wonderful phone
on September 15, 2025
Posted by: Gee0628
[This review was collected as part of a promotion.] Galaxy AI, I LOVE MY GALAXY S25. I WISH I HAD GOT THE BIGGER ONE. BUT OTHER THAN THAT NO COMPLAINTS.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my phone
on September 15, 2025
Posted by: Rouge18
[This review was collected as part of a promotion.] Works everywhere.
Love how customizable it is really makes the phone work for me not me working for my phone.
Love it's multitasking ability.
Love how customizable it is really makes the phone work for me not me working for my phone.
Love it's multitasking ability.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 is an amazing piece of tech
on September 15, 2025
Posted by: BiggKevv37
[This review was collected as part of a promotion.] I use my Galaxy for everyday things like call, text, social media, appointments,etc...
This device is Amazing when it comes to speed, pictures, AI features, and much more. I use AI to help generate personal videos and even pictures/videos of my nieces soccer games. The phone itself us a great piece of art and technology. I can't wait to see what else I can do with my current Galaxy or even the future of Samsung.
This device is Amazing when it comes to speed, pictures, AI features, and much more. I use AI to help generate personal videos and even pictures/videos of my nieces soccer games. The phone itself us a great piece of art and technology. I can't wait to see what else I can do with my current Galaxy or even the future of Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 15, 2025
Posted by: DebMfromMIINFL
[This review was collected as part of a promotion.] I love my new phone. It's so easy to use that after we traded in mine, we also traded my husband's, and his sister's phones! I haven't done much with the Galaxy AI yet, but it looks like it's very easy to use.
I love how clear the screen it. It almost looks 3D sometimes. I use mine for calls, but also to play games and keep track of our schedules.
I love how clear the screen it. It almost looks 3D sometimes. I use mine for calls, but also to play games and keep track of our schedules.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great device
on September 15, 2025
Posted by: Donna5rivana
[This review was collected as part of a promotion.] I’ve been using this Samsung phone for a while now and I honestly love it. The Galaxy AI features are super helpful in everyday life — whether it’s translating on the go, editing photos, or just making things easier and faster. I mainly use it for streaming movies, checking emails for work, and keeping up with school stuff, and it hasn’t let me down once.
The screen looks amazing for movies and sports, and the sound is great too. Battery life easily gets me through the day, even when I’m gaming or multitasking. Overall, it’s a reliable device that makes my daily routine smoother, and I’m really happy I chose it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean, sleek and simple
on September 15, 2025
Posted by: Ebow54
[This review was collected as part of a promotion.] This phone has been nothing but a solid device. It never skips, or delays. Download speeds are incredible. This phone has also been very durable as I'm not easy on equipment. It has survived a few nasty falls/drops from my 9 month old. The galaxy AI feature really make this phone stand apart from the others
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera of this phone is amazing
on September 15, 2025
Posted by: Dirm76
[This review was collected as part of a promotion.] Is great for the picture of all the plate I do as a Chef
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ticking Sound
on September 15, 2025
Posted by: Alicia
[This review was collected as part of a promotion.] My phones media has a ticking sound when tge volume is up, it even goes through my speakers when I play music it sounds like a ticking time bomb It took it to T-Mobile they don't know what's wrong. Other than that it has great features AI generated is the best.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hi there Alicia, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how valuable the ideal audio experience with your device is to you every day, and we would love to assist you in any way we can. We have provided a link to a troubleshooting guide to assist you with the speakers of your device. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US