Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,534 Reviews)
Rating breakdown 5,534 reviews
5 Stars
4,331
4 Stars
916
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Samsung S25 upgrade after 8 years
on August 19, 2025
Posted by: LouisV
[This review was collected as part of a promotion.] Upgrading to the Samsung Galaxy S25 after holding on to my old Android phone for 8 years has been nothing short of mind-blowing. The difference feels like jumping forward a decade in technology. The display alone is stunning—bright, sharp, and buttery smooth—and the speed of this phone makes everything instant compared to the lag I was used to.
What really stands out, though, is Galaxy AI. At first I thought it might just be a gimmick, but it’s genuinely useful. From summarizing messages and notes, to real-time translation, to helping me edit photos with a few taps, it’s like having a smart assistant built right into the phone. It saves time and makes everyday tasks a lot easier.
Overall, the Galaxy S25 feels like a massive leap into the future. The performance, camera quality, and AI features make my old device feel like it belongs in a museum. I couldn’t be happier with the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as my S8
on August 19, 2025
Posted by: H2oskier
[This review was collected as part of a promotion.] Larger which i didn't want and not as functional as my S8 was.
Wish i just could have gotten a new S8
Galaxy AI
Wish i just could have gotten a new S8
Galaxy AI
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hi there H2oskier, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when you have a new device that is not aligning to your expectations in functionality. Without knowing what features are causing frustration for your, we have provided a link to the complete manual for your device, and to the Samsung Support Team. These resources can help you discover the full capabilities, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It works great!
on August 19, 2025
Posted by: Bean2425
[This review was collected as part of a promotion.] Galaxy AI is so cool. I like it a lot. It didn't write this review for me, but perhap I should have used it. It so cool. Cool It is. If I were older I'd say it's hip. If I was younger I'd say it was skibbidi. That's how awesome Galaxy AI is.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features just keep getting better.
on August 19, 2025
Posted by: Snowman2385
[This review was collected as part of a promotion.] The features keep getting better amd the Galaxy AI keeps staying upgrading. I keep taking awesome pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent gui and great screen colors
on August 19, 2025
Posted by: GalaxyDuke
[This review was collected as part of a promotion.] This phone has great speakers as well as a fast seamless user experience. Downloads instantly and has access to all apps and games in the play store.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is slim and light weight. Love it!
on August 19, 2025
Posted by: Auntie55
[This review was collected as part of a promotion.] I use my Samsung Tablet to write my minutes. The speech to text works for me.. i am also able to print it out and give it to the senior center.
What I don't like about this phone is that it records my phone calls. With something I don't really like. I like the fact that my phone and tablet are easy to use when taking photos and sending them to other people awesome.
What I don't like about this phone is that it records my phone calls. With something I don't really like. I like the fact that my phone and tablet are easy to use when taking photos and sending them to other people awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and fast processing
on August 19, 2025
Posted by: Nottechsavy
[This review was collected as part of a promotion.] I love the Galaxy S25. It is easy to use and customize. I love that I can organize everything exactly how I want it. Thw processing speeds are faster then my laptop and I find myself using it more and more for every day tasks like shopping online and paying my bills. I already use it a lot for games and social media. I especially love the Google AI feature that helps me with writing the perfect thank you or Happy Birthday to someone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Faster than fast
on August 19, 2025
Posted by: Maxamillion
[This review was collected as part of a promotion.] I use my device a lot for streaming music when I'm driving down the road or when I'm chilling, it always performs better than any other samsung, i've ever had the options.The adjustments, all the things I can do with this phone. It's really became a tether to my soul.
I love using things like gemini, google ai and all the smart things I don't think I could have picked a better phone
Value
5
Written by a customer while visiting Samsung US