Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,543 Reviews)
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Posted by: James
from California
Expertise:Intermediate
Verified Purchase:Yes
Completely dissatisfied With Samsung. Prepare yourself for an incomplete transfer from Samsung to Samsung galaxy phone. Be ready to try and recover all of your passwords. Ill never buy another Samsung galaxy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 3, 2025
Hi James, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We understand how disappointing it can be when your data transfer to your new device feels incomplete. We hope you have gotten fully logged back in to your important apps. We have provided a link to the Samsung Support Team if you are struggling with any aspects of your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Peter
Verified Purchase:Yes
I’ve been using Samsung phones for as long as I can remember, but I think this one will be my last. You brag about how good your cameras are, but the last truly good one was on the Galaxy S9. Everything after that has gone downhill. The cameras struggle in low-light environments, and don’t even get me started on the phone updates. 🙄
Response from Samsung USBy R&R Team, September 2, 2025
Hey Peter, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you resolve your frustrations with the camera of your device. We have provided links to a troubleshooting guide to assist you, and to an article that highlights the different features and settings of your camera. We have also shared a link to the Samsung Support Team if this experience continues with your phone, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best change I could've made
on September 1, 2025
Posted by: OllieAllOver
[This review was collected as part of a promotion.] I absolutely love my S25! I have used the same phone brand since 2008 and was entirely against switching, but this has been the best decision for me. The interface and consistent enhancements keep up the speed and security of the phone making it enjoyable to use without worries!
One great feature is Galaxy AI, which makes using the phone while doing chores like dishes or laundry so much easier. Other AI can't keep up with requests or need things to be said in a specific way to act on the request, but Galaxy AI feels like just talking to someone. You ask it something and it actually understands or follows up to clarify if you've been vague -- it's a game changer!
Value
5
Written by a customer while visiting Samsung US
Posted by: Nimrod Chokwe
Verified Purchase:Yes
Battery lasts longer than my previous phone S10e, and has more storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid, reliable, and feature-rich
on August 28, 2025
Posted by: ColdFront41
[This review was collected as part of a promotion.] I don't regret my purchase of the S25 one bit. The Samsung ecosystem keeps up with the competition and the S25 is the centerpiece. My favorite Galaxy AI feature is "Summarize" in the Samsung Internet browser. It does a good job and saves a lot of time. Battery, camera, and display performance have been excellent, as expected. One UI has evolved onto a pleasing experience.
Value
5
Written by a customer while visiting Samsung US
Posted by: Fernando R
from Cordova, TN
Expertise:Intermediate
Verified Purchase:Yes
Beyond my expectations! Love it! I was already expecting something good as a Samsung user, but this new Galaxy has improved dramatically!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 25S
on August 27, 2025
Posted by: DroidUser
[This review was collected as part of a promotion.] It's been 6 years since my last phone update. I used Galaxy AI to guide me with suggestions on which phone would be better suited for me. The Samsung 25S has a lot of new cool features. I am still learning how to do things, but am enjoying my new phone.
Value
4
Response from Samsung USBy R&R Team, August 28, 2025
Hi there DroidUser, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear how pleased you are with the usage of your new device, and finding using Galaxy AI so helpful for a range of tasks. We have provided a link to the complete manual for your device to assist you with the additional features and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if any questions arise during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: KristeP
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
I went from a Galaxy S10e to this. It is excellent. I will never get another phone that is not just a number 10e was not the same as a 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US