Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,543 Reviews)
Open Ratings Snapshot
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product. 
(
141 out of 161
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
Isiah Galaxy
on September 15, 2025
Posted by: Love2fish
[This review was collected as part of a promotion.] Everything seems to be decent with it from the ease of use to the interfsce
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT PHOTOS
on September 15, 2025
Posted by: Gerlianys
[This review was collected as part of a promotion.] Great photos, the best phone i've ever have. Great space.
#GalaxyAi is the best.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best android ive owned
on September 15, 2025
Posted by: Shadow
[This review was collected as part of a promotion.] Galaxy ai is very helpful and phone is all around great.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 128Gb (Unlocked)
on September 12, 2025
Posted by: Anonymous
Verified Purchase:Yes
Hello, sorry for late replay! I got my new cell phone Galaxy S25 128Gb (unlocked).
I'm very happy with my new phone! I still studying and check every day find something new! :)
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The dynamic phone
on September 9, 2025
Posted by: Dynamic
[This review was collected as part of a promotion.] It has the best feature; resolution, power, speed. Just the best every year, every upgrade. I choice SAMSUNG
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Dynamic, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are so pleased with the usage and features of your phone. Please, don't hesitate to reach out to us again in the future any time you have questions or want to provide additional feedback to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very fast phone, easy to activate.
on September 8, 2025
Posted by: Old Operator
This is a great phone, great sound and very easy to activate. It shipped very fast. It is very light. I'm glad I did the upgrade.
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Old Operator, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear you are so pleased with the usage of your new device, and found the inital setup so easy. We have provided a link to the complete manual for your device, and to the Samsung Support Team. These resources can assist you in discovering the full capabilities, aligning the settings to your preferences, and answer any questions that come up along the way. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
no title.
on September 8, 2025
Posted by: Phil
Verified Purchase:Yes
My S23 was better.
Camera on S25 not the greatest.
Phone on S25 keep freezing.
Persistence pops on S25.
Response from Samsung USBy R&R Team, September 8, 2025
Hi there Phil, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to an article to help you with the different camera settings and features of your new device. We have also shared links to assist you with the speed and freezing of your device, as well as the pop ups you mention. We have lastly shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone overall and LOVE the color
on September 8, 2025
Posted by: Vanessa
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Love the color of the phone. It feels great in the hand and very light weight. Initial setup took way too long. Please have mercy and simplify setup. I miss the days when I could simply insert sim chip and dial.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 9, 2025
Hey there Vanessa, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are so pleased with the usage and feel of your device in your hand. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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