Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,424 Reviews)
Open Ratings Snapshot
Rating breakdown 5,424 reviews
5 Stars
4,260
4 Stars
905
3 Stars
186
2 Stars
39
1 Star
34
84%of customers recommend this product. 
(
74 out of 88
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
2 out of 5
2
no title.
on September 8, 2025
Posted by: Phil
Verified Purchase:Yes
My S23 was better.
Camera on S25 not the greatest.
Phone on S25 keep freezing.
Persistence pops on S25.
Response from Samsung USBy R&R Team, September 8, 2025
Hi there Phil, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to an article to help you with the different camera settings and features of your new device. We have also shared links to assist you with the speed and freezing of your device, as well as the pop ups you mention. We have lastly shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Happy with my new S25 galaxy
on September 7, 2025
Posted by: KittyBrasil
[This review was collected as part of a promotion.] I am happy with my new S25. The best part is how incredibly light it feels in my hand. It's like holding a feather, honestly! And let me tell you, this thing is lightning fast. Apps open instantly, and everything runs super smoothly. I was a bit hesitant at first, but I'm so glad I took the plunge and bought it. I'm not sure why anyone would buy anything else. It's the best phone I've ever owned, for sure.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there KittyBrasil, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are so thrilled with the usage of your new device, and the feel of the phone in your hand. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Repeat Buyer Highly Recommend
on September 6, 2025
Posted by: Kris
from Alabama
Expertise:Expert
Verified Purchase:Yes
I always buy Samsung phones. The products never fail
Response from Samsung USBy R&R Team, September 12, 2025
Hey Kris, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear that you are just as pleased with this new device as you have always been with devices before. We have provided a link to the manual to help you with additional features of your device, and to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Unlocked
on September 5, 2025
Posted by: Hector
from Katy, TX.
Expertise:Intermediate
Verified Purchase:Yes
The best phone I ever had in the last 5 years. Super fast, super smooth, not cluttered with all those apps cell phones companies put into it. Best of all if you are like me that just want things your way, this is the phone for you. You can customize it your way just like I did mine. You will not go wrong with this phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 5, 2025
Hey Hector, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are ecstatic to hear you are finding this to be the best phone you've had in year, and finding it to be so easy to customize to your preferences. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, stylish
on September 3, 2025
Posted by: Brenna
from Nevada
Expertise:Intermediate
Verified Purchase:Yes
Stylish and similar to my galaxy 21. Enjoying it so far.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone for personal and business use
on September 3, 2025
Posted by: stmapman7
[This review was collected as part of a promotion.] I primarily use my phone for personal use, mostly either talking on the phone with family and at other times, professional use. I also use this phone for playing games occasionally and have fun navigating through the app platform.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 3, 2025
Hey Stmapman7, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are so pleased with the capabilities of your device for your usage needs. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A High Quality Upgrade
on September 2, 2025
Posted by: Anon
from Connecticut
Verified Purchase:Yes
I traded in my old Galaxy Note 9 for this phone, and its been nothing but incredible. From the fast speeds, to the impressive battery life and bigger storage; I've found this phone to be great investment.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on September 2, 2025
Posted by: James
from California
Expertise:Intermediate
Verified Purchase:Yes
Completely dissatisfied With Samsung. Prepare yourself for an incomplete transfer from Samsung to Samsung galaxy phone. Be ready to try and recover all of your passwords. Ill never buy another Samsung galaxy again
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 3, 2025
Hi James, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We understand how disappointing it can be when your data transfer to your new device feels incomplete. We hope you have gotten fully logged back in to your important apps. We have provided a link to the Samsung Support Team if you are struggling with any aspects of your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
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