Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,543 Reviews)
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
2
The phone freezes up a lot
on September 15, 2025
Posted by: Saltshaker985
[This review was collected as part of a promotion.] Since I got the phone it freezes up a lot I have to turn it off then back on it makes me want to go back to my old phone company
Value
2
Response from Samsung USBy R&R Team, September 17, 2025
Hi there Saltshaker985, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important the uninterrupted usage of your phone is to you every day, and we would love to help you. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this matter continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 is a 10 it just needed a camerabump for looks
on September 15, 2025
Posted by: Elijah
[This review was collected as part of a promotion.] I would say that the hardware that was used on these series of S25 was peak, and I hope that they don't get nerfed for the upcoming S26 series. The phone appearance was almost peak. The cameras looked the best from the entire S series of phones because of how big they were. The only thing missing was a camera bump under the cameras for a top-tier appeal. The shape of the phone could have been better. I loved the rounded display corners, but it would have been better if the edge display that Samsung invented were to be brought back. Finally, the software, One UI 8 is the best version of it. It would be nicer if it had its own version of "Dynamic Island" when receiving any notification when the phone is on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on September 15, 2025
Posted by: Mommasrampage2
[This review was collected as part of a promotion.] With having the Galaxy AI, I'm loving this phone. I've had it for a few years and still learning the features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I dont like the phone at all honestly
on September 15, 2025
Posted by: Dwood7923
[This review was collected as part of a promotion.] I di not like my phone at all its slow it doesn't get get service at all
Value
1
Response from Samsung USBy R&R Team, September 17, 2025
Hey Dwoods7923, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you with the speed and connection of your device to your carrier. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience these frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone available
on September 15, 2025
Posted by: Tripset
[This review was collected as part of a promotion.] My device is great for streaming,gameplay,movies,it never ever has to buffer or slow down..never over heats,never loose cell service..I love my Samsung galaxy Ai assistant and phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of use.
on September 15, 2025
Posted by: Sweetangelbrat78
[This review was collected as part of a promotion.] I will never not use Samsung brand. I love the ease of using it. Clear picture. I do all of my streaming and watch all my shows on my galaxy.
It takes clear pictures. And video.
It takes clear pictures. And video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the personality of the phone
on September 15, 2025
Posted by: Sl3azybz
[This review was collected as part of a promotion.] Galaxy AI is great i love the way it can create photos and the intelligence is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on September 15, 2025
Posted by: NAG285
[This review was collected as part of a promotion.] Samsung devices has been a game changer in networking and simplicity of call, text, and AI feature. Colorful bright setting, easy on the eyes, and clear l. This device is slim light weight and easy to use. In general use on a mix of 5G and wifi, and actively using the screen for more than six hours. Battery Sufficient with different modes to save and re energize. This phone it top notch
Value
5
Written by a customer while visiting Samsung US