Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,545 Reviews)
Rating breakdown 5,545 reviews
5 Stars
4,340
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
1
No SD card slot
on September 19, 2025
Posted by: Honesty
No SD card slot. For the money paid, SD card slot is a must.
Response from Samsung USBy R&R Team, September 22, 2025
Hey Honesty, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important all of your media is to you every day, and not wanting to have to delete anything to keep storage open. The removal of the slot for the SD card has help enhance the durability and water resistance of your device. We do have digital cloud based expansion as an option if you are finding the storage of your device insufficient for your needs. This comes with the added benefit of access to your media on any of your connected Samsung devices. We have provided a link to the Samsung Support Team if you have questions about this option and would like assistance with setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Wayne
Expertise:Intermediate
Verified Purchase:Yes
Amazing small but powerful phone! Battery life is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"Great performance, premium design"
on September 19, 2025
Posted by: SpeedyS25
[This review was collected as part of a promotion.] “The Galaxy S25 is excellent in terms of performance and display. It’s super fast, the design feels premium, and the camera delivers clear shots even in low light. Battery life easily lasts a full day. The only downsides are that it gets a bit warm during heavy gaming and the price is on the higher side. Overall, a solid device that I’d recommend.”
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a great phone
on September 19, 2025
Posted by: Rico21
[This review was collected as part of a promotion.] I love how the new a I always searches what i'm looking for
Value
3
Response from Samsung USBy R&R Team, September 22, 2025
Hey Rico21, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are finding the usage of Galaxy AI so helpful for your searching, and that you are finding the results reliable and helpful. We have provided links to the complete manual for your device to help you with additional features, and to the Samsung Support Team to offer additional assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
overall usage of phone and ai
on September 19, 2025
Posted by: Nachos
[This review was collected as part of a promotion.] I upgraded from s22 to s25 and the difference is amazing in speed camera and espically Ai, whether its helping me write something or picture editing and finding something out for me its so amazing and quick I can't get enough.
I love the phone
I love the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone so far
on September 19, 2025
Posted by: Friend2friend
[This review was collected as part of a promotion.] I am not a phone aficionado, so this is just an average customer review.
I have been a galaxy user for many years and this model the S25 has been my favorite.
The battery life is so much better than my previous S22. The speed of this phone is substantially better as well.
I love all of the Galaxy AI answers when I have to Google something. It just feels like a much advanced phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not great
on September 19, 2025
Posted by: Anthony007
[This review was collected as part of a promotion.] I had an Gaslaxy s23 previously and feel that phone was superior to this one. The keyboard is really annoying with its spell check changing everything all the time. The camera does not have as great quality photos as my previous one. The photos often come out blurry background no matter the settings. Hope the next phone brings better improvements.
Value
3
Response from Samsung USBy R&R Team, September 19, 2025
Hey Anthony007, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when your new device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing at your convenience. We have also provided a link to the complete manual for your device to help you with the different keyboard settings and options. Lastly, we have provided a link to the Samsung Support Team to assist you further if your frustrations continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a fantastic phone
on September 19, 2025
Posted by: Cookswife
[This review was collected as part of a promotion.] My son needs another phone badly I would love to have this phone for him
Value
5
Written by a customer while visiting Samsung US