Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,868 Reviews)
Rating breakdown 5,868 reviews
5 Stars
4,615
4 Stars
974
3 Stars
199
2 Stars
43
1 Star
37
84%of customers recommend this product.
(
74 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
This product is okay, but is too slippery in hand.
on November 3, 2025
Posted by: Etanol
[This review was collected as part of a promotion.] Its much too slippery to hold for any streaming or photography. It broke the first hour i had it, in my hand, in my truck, which is at least carpeted. Alas. 2 and a half feet before sadness.
Value
3
Response from Samsung USBy R&R Team, November 4, 2025
Hey Etanol, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important the durability of your device is to you every day, and we would love to help you with the experience you mention with your device. We do recommend protective cases on all device to help prevent damage from any accidental bumps and drops that will happen during usage. We have provided a link to the Samsung Support Team to assist you with repair options, and answer any questions you may have about case options we have available. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25
on November 3, 2025
Posted by: Beebop
[This review was collected as part of a promotion.] Love the camera and battery lasts all day. The phone is fast and smooth. Good size screen and like that they got rid of the curved screen edges like the s10 , the screen always got broke on that phone. Everything is great with the s25. I like that it has new tech like AI. I just wish they kept the memory card slot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is great
on November 3, 2025
Posted by: Bubba187
[This review was collected as part of a promotion.] Everything is working fine with my phone and Galaxy AI is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 pros and cons
on November 2, 2025
Posted by: Bamabladez84
[This review was collected as part of a promotion.] Im a lifelong GalaxyS/ Note user. With the upgrades to now one ui Samsung has perfected the user experience. Ai has been a great addition. My only complaint and suggestion for Samsung is to create the perfect phone by making a Smaller Ultra. I recently switched to the regular S25 due to the Ultra size. Users always add a case which makes the phone so inconvenient. But I have missed the Ultra cameras. A phone is like a wallet nowadays. The Ultra size just doesn't fit in half of my pants. Not to mention one hand use is almost impossible for average hands. Please Samsung give us a 6.3 6.4 Flagship with the best cameras. We dont need tablets in our pockets.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've owned in ages!
on November 2, 2025
Posted by: Nobutasa
[This review was collected as part of a promotion.] Besides the fact of this being such an outstanding phone! I'll tell you what's helped alot! Galaxy AI... I thought it would be annoying at times but it has helped me out so much! Besidss the amazing AI assistance this phone has amazing response time and has stunning photographic abilities!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great device!!
on November 2, 2025
Posted by: HazeReacts
[This review was collected as part of a promotion.] All around the best phone I've ever had. The only issue I've had with both of the Galaxy S25's I've had is the fact that during gaming or watching my movies on my streaming apps the in app sounds quit working.
Value
3
Response from Samsung USBy R&R Team, November 3, 2025
Hello, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are overall happy with the usage and features of your device. We have provided a link to an article to help you with the speaker of your device. We have also shared a link to the Samsung Support Team to offer further assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on November 1, 2025
Posted by: Hunybun55
[This review was collected as part of a promotion.] I love my devices, I have phone, watch, and ear buds. All are samsung I won't buy anything else. Oh I also have 2 televisions
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 is amazing. It's very fast.
on November 1, 2025
Posted by: sam2sam
[This review was collected as part of a promotion.] The S25 is an awesome device. I had no idea it was so smooth. Thanks to the 12GB of ram that's found in most flagship. I use Galaxy AI to process photos. The S25 has a great screen and it's just so fast. Excellent battery life. And the build quality is amazing. I've missed my Samsung. Thank you.
Value
5
Written by a customer while visiting Samsung US