Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,989 Reviews)
Rating breakdown 5,989 reviews
5 Stars
4,694
4 Stars
987
3 Stars
207
2 Stars
48
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
This product is fast
on December 3, 2025
Posted by: Dstinnett
[This review was collected as part of a promotion.] I use my phone for work it's fast and reliable. Love the galaxy ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has awesome sound quality
on December 3, 2025
Posted by: SETINLOVE
[This review was collected as part of a promotion.] I love my product I use it for everything reminders play casino games on it with no issues and GALAXY AI ROCKS!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and fast new features
on December 2, 2025
Posted by: Crazycranes
[This review was collected as part of a promotion.] Just upgraded from the S20 to the S25 and I love it already. It is fast and easy to use. I can work from home and read my books with ease. Not to mention the photo quality is amazing!
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi Crazycranes, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear how much you are loving the speed and enhanced capabilities of your device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Grams
Verified Purchase:Yes
I love my new phone, it is easy to use smaller than my last one and a lot faster too
Response from Samsung USBy R&R Team, February 20, 2026
Hey Grams, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are thrilled to hear how much you love your new phone, and that you find it comfortable in your hand for prolonged usage. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
overall a great phone
on December 2, 2025
Posted by: helmhlotz
[This review was collected as part of a promotion.] Overall it's a great upgrade from my original s20 from software/hardware side
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hi Helmhlotz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are so pleased with the upgrade from your previous device to this new one. We have provided links to resources to help you fully explore the enhanced capabilities, adjust any settings to best align to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on December 2, 2025
Posted by: CClOVESamsung
[This review was collected as part of a promotion.] This phone is spot on!! Love ❤️ it. Though they keep making new phone, I do like this one..
Value
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi there CCIOVESamsung, we are grateful for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are loving your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 2, 2025
Posted by: Loveship
[This review was collected as part of a promotion.] Nice, smooth and operatable. Love the snapdragon, which makes me snappy
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi Loveship, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We love hearing how fast and smooth the usage of your device has been for you thus far. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung 25 review
on December 1, 2025
Posted by: Samfan1960
[This review was collected as part of a promotion.] Bought my new Galaxy 25 cell about a month ago. I traded in my A53 to upgrade. I chose the 256 model. Wow love it super fast no annoying buffering. Really impressive video quality, still learning how all the features and apps work. If your thinking go for it I'm very happy I did.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey Samfan1960, thank you for sharing your feedback on your Samsung Galaxy S25. We are so happy to hear that you have been so initally pleased with the setup and usage of your device. We have provided a link to the full manual for your device to assist you with your exploration and alignment of settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US