Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,544 Reviews)
Rating breakdown 5,544 reviews
5 Stars
4,339
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Great pictures
on October 14, 2025
Posted by: Android4life
[This review was collected as part of a promotion.] Use of the Galaxy AI makes life easier. Camera has awesome 📸. Miss the external SD card option and Aux plug. Otherwise great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device exceeded my expectations
on October 14, 2025
Posted by: Android4eva
[This review was collected as part of a promotion.] My previous phone was the Samsung Galaxy S22. At first, I thought the S25 would feel almost the same, but after a few weeks I have discovered so many optimizations and improvements. I am still learning all the new features, but overall I am loving it.
The phone feels incredibly fast and smooth. Apps open instantly, multitasking is effortless, and it runs cooler than my S22.
The phone feels incredibly fast and smooth. Apps open instantly, multitasking is effortless, and it runs cooler than my S22.
The quality of the pictures and videos really stands out. Photos look natural and detailed, even in low light, and the video stabilization makes recordings look professional. I often film dance clips and the results are bright, clear, and sharp.
The display is bright, and easy to see even outdoors. The design also feels more refined and lightweight, with smoother edges and a premium finish. The sound quality is another pleasant surprise, louder and clearer than the S22.
I am still exploring the new AI tools, and some are surprisingly useful, especially for editing photos and organizing content.
Overall, the Galaxy S25 feels faster, smarter, and more polished than the S22. I am genuinely happy I upgraded.
The display is bright, and easy to see even outdoors. The design also feels more refined and lightweight, with smoother edges and a premium finish. The sound quality is another pleasant surprise, louder and clearer than the S22.
I am still exploring the new AI tools, and some are surprisingly useful, especially for editing photos and organizing content.
Overall, the Galaxy S25 feels faster, smarter, and more polished than the S22. I am genuinely happy I upgraded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I absolutely love my S25 its great
on October 13, 2025
Posted by: DangerDave
[This review was collected as part of a promotion.] It works great for me and dose everything I need with ease Facebook,Instagram, pics everything and everyday life. At my fingertips without a problem I'm not very phone smart anyways but it very easy to use it absolutely love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear screen an wonderful service
on October 13, 2025
Posted by: SnowAngle
from New York
Expertise:Intermediate
Products speak for themselves an great price 👍 an enjoy Samsung 😉
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great. So much faster than my 22
on October 13, 2025
Posted by: Ladyleopard
[This review was collected as part of a promotion.] I use my phone for school and work for the galaxy ai for searches.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on October 13, 2025
Posted by: Hideaway
[This review was collected as part of a promotion.] Galaxy Ai is awesome, so fast so smooth, haven't had any troubles transitioning.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Issues with performance and other related setings
on October 13, 2025
Posted by: Jonathanb559
[This review was collected as part of a promotion.] Since buying this phone I've encountered multiple issues, the biggest annoyance being the camera cutout. Sometimes when im scrolling down the cutout will move from below the selfie camera to the upper left corner. Not only does it move but it flickers as i scroll down. If i scroll fast enough the device starts to lag and it brings a terrible experience to a flagship phone. Next is the performance issue. While playing games such as pokemon go I've realized that the performance drops compared to my older device (pixel 6) in several other games as well. Despite having a game optimization button, I'm led to believe that this is going more harm then good. The galaxy ai is also buggy at times, when requesting to set a timer or alarm it'll bug out and it'll say that it does not have permission to do so despite doing so before. Please fix these issues. Until then i can't recommend this device.
Value
3
Response from Samsung USBy R&R Team, October 15, 2025
Hi there Jonathanb559, we appreciate you sharing your experience of your Samsung Galaxy S25. We know how frustrating it is when your usage of your device is interrupted by flickering, lagging, or freezing. We have provided links to a few articles to help you adjust the refresh rate which can help with the flickering and lagging, and also another to help with the freezing. We have provided a link to the Samsung Support Team to assist you with the frustrations you mention when attempting to use Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Debi Doo2
from Alexandria, La
Expertise:Expert
Verified Purchase:Yes
I've been a Samsung Galaxy user for many years. I keep my phones for a long time. I expect this one is going to be with me for a really long time also. My S25 does everything I need and want it to do. And it does it fast. I feel like I'm carrying my whole life around in my pocket with the storage and power in this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US