Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,543 Reviews)
Open Ratings Snapshot
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product. 
(
141 out of 161
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
Very smooth, pocketable, and relieble
on October 21, 2025
Posted by: Anastasia
[This review was collected as part of a promotion.] The quality is really really sweet. I love the galaxy themes. The speakers are pretty loud too. Watching movies and connecting to other devices has never been easier and smoother. I love the games, the images are really clear as well as the sound. With the new update I dont mind the Google Messages but it is taking some time to adjust. The storage on Samsung has always been good. Overall a great product. Would 100% recommend.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi Anastasia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so pleased to know you are happy with the usage and capabilities of your device, and that you are finding it smooth and easy to use every day. We have shared a link to thecompletemanual for your device to help you with the additional features that you are still becoming accustomed to on your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on October 20, 2025
Posted by: Phonegeek
[This review was collected as part of a promotion.] Galaxy Ai, gemini is a really good aspect to the phone. Really enjoying it. After 6 months its still great. And fast processing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hi there Phonegeek, thank you for sharing your experience of your Samsung Galaxy S25 with us. We couldn't be happier to know you are so pleased with the capabilities and features of your device. We have shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your Samsung product. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I really enjoy this phone I was supposed to get pl
on October 20, 2025
Posted by: JaeHu5tl3
[This review was collected as part of a promotion.] I really enjoy this phone I was supposed to get the plus but their was none in stock and haven't had the chance to exchange. But this phone is very smooth and take the galaxy ai experience to the next level.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hello there JaeHu5tl3, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage of your device, finding it smooth, and that Galaxy AI helps you with a number of tasks. We have shared a link to the Samsung Support Team for your convenience. These experts can offer their assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Is a very good product
on October 19, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] With the ai I have a good experience because is do everything more easy
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 20, 2025
Hi Brandon, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are so pleased with the usage and enhanced capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bday Surprise
on October 19, 2025
Posted by: BirthdayMom
[This review was collected as part of a promotion.] My Son's got me the Samsung S25 for my 50th birthday. It was such a surprise. I really missed my Samsung. I had a different type of phone for the past 6 or 7 years. It was so nice to come back to this. I mostly use the phone for connecting with the family by text, phone calls, video phone and social media. I also use it a lot for work. For texting, taking pictures and emailing. It's good to be back.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey BirthdayMom, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are so pleased with the usage of your new phone, and finding it a great homecoming after using different devices. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25
on October 19, 2025
Posted by: Arsh
from Oklahoma
Expertise:Intermediate
Good. . . . .
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hi there Arsh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear how pleased you are with the usage of your device, and finding it good for all of your needs. We have shared links to a few resources to help you discover additional features, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25
on October 19, 2025
Posted by: Risa C
from Long Island , NY
Expertise:Intermediate
Verified Purchase:Yes
Very pleased with my new purchase which was a gift for hubby's birthday. He is really loving all the new capabilities that his old s10e didn't have. He takes a lot of pictures and that's where he noticed the biggest improvement. The details in the shots are very clear, even zooming in ridiculously close. I still think the camera on mine(s24 ultra) is slightly better resolution. But we are dedicated Galaxy users and are rarely disapointed.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Its okay but lacks some of past perks
on October 19, 2025
Posted by: Panda
Expertise:Beginner
Verified Purchase:Yes
I'm still trying to get use to the s25 but sometimes i feel like its a downgrade from my s10. I lost my external memory, headphone jack and even some of my accounts that i was not able to transfer over and not realize it till it was too late. I do like how nicely it holds a charge but we'll see in the long run.
Features
4 out of 5
4
Response from Samsung USBy R&R Team, October 21, 2025
Hey Panda, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are overall pleased with the usage of your device. If you are wanting to use wired headphones with your device you are still able to do so with the usage of a USB-C to headphone jack adapter plugged in to your charging port. If you are finding the storage to be insufficient for your needs, you can use cloud based storage expansion to keep all of your important media with you, and have access across any additional devices within your ecosystem. We have shared a link to the Samsung Support Team if you have any questions about these features, or any additional aspects of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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